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* This position is not open yet and is dependent upon award of government contract*

Project Overview:

This prospective contract opportunity supports the Federal Law Enforcement Training Centers (FLETC) mission by providing enterprise-wide Information Technology Delivery and Operations Support Services (IT DOSS). The effort encompasses a broad range of IT services required to sustain, secure, and modernize FLETC’s training and operational environments across its headquarters and training delivery points. Services span application support, server and data center operations, network and transport infrastructure, cybersecurity and operations center monitoring, IT service management, end-user computing, audiovisual and collaboration technologies, database and storage administration, and program management support. The project emphasizes reliable day-to-day operations, rapid incident response to protect training continuity, and continual service improvement aligned with ITIL-based service management practices, while supporting evolving mission needs through scalable and integrated IT solutions.

Primary Responsibilities:

+ Lead technical execution for enterprise network operations supporting wired and wireless infrastructure, including installation, administration, patching, upgrades, troubleshooting, and decommissioning of network devices.

+ Drive network maintenance and monitoring practices, including daily health checks, weekly log reviews, firmware update planning, and verification of redundancy and failover mechanisms.

+ Implement and operate network configuration management and compliance processes, including scheduled configuration backups, change monitoring, security compliance reviews, and re-baselining activities when drift occurs.

+ Analyze network logs and performance data to detect anomalies, security risks, and trending performance issues, then coordinate corrective actions and preventive measures.

+ Maintain and update network documentation, including topology diagrams, network maps, configuration records, inventory records, and implementation procedures that support repeatable operations.

+ Coordinate external integration and escalation activities with DHS enterprise networking stakeholders, including OneNet Engineering and DHS Data Centers, ensuring technical issues are resolved and changes are executed correctly.

+ Review Infrastructure Change Control Board (ICCB) change packets, develop technical recommendations, and ensure implementation steps are coordinated across local staff, OneNet personnel, and data center engineering.

+ Provide Tier escalation support and mentorship for network engineers, network administrators, and technicians, ensuring consistent troubleshooting methods and documentation discipline.

+ Support vendor coordination and escort requirements where outside entities need access to facilities to perform network infrastructure duties.

Required Skills & Qualifications:

+ At least 5 years of detailed technical experience in network engineering or related field within the last 7 years.

+ Proven ability to prioritize outages, projects, and tasks while providing hands-on technical assistance and resolution leadership.

+ Extensive knowledge of network principles, protocols, and design sufficient to evaluate performance and recommend improvements.

+ Demonstrated ability to design and implement operational network systems and prototypes aligned to Government requirements and engineering data.

+ Strong collaboration skills to work across engineers, vendors, and stakeholders to resolve trending or developmental problems.

+ Experience with cloud engineering and migration strategies, in a way that impacts network design, connectivity, or operational support.

+ Ability to communicate, coordinate, and resolve technical issues with OneNet Engineering personnel and DHS Data Centers.

+ Ability to review ICCB packets and ensure recommendations are coordinated, understood, and implemented correctly during rollouts.

Desired Skills & Qualifications:

+ Experience with network monitoring and operational tooling used to conduct daily and weekly health checks and produce actionable alerts.

+ Experience supporting wireless infrastructure monitoring and lifecycle activities, including controller and access point firmware planning and verification testing.

+ Familiarity with structured cabling and transport coordination, including interactions with cable plant management activities and construction-related coordination, even if hands-on work is performed by technicians.

Required Education/Experience:

+ Minimum 5 years of detailed technical experience in network engineering or related field within the last 7 years

**Benefits:** Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) plan, training programs, accrued paid time off (PTO), performance based monthly & quarterly awards, paid holidays and customer kudo rewards.

_Equal Opportunity Employer/Veterans/Disabled_