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* This position is not open yet and is dependent upon award of government contract*

Project Overview:

This prospective contract opportunity supports the Federal Law Enforcement Training Centers (FLETC) mission by providing enterprise-wide Information Technology Delivery and Operations Support Services (IT DOSS). The effort encompasses a broad range of IT services required to sustain, secure, and modernize FLETC’s training and operational environments across its headquarters and training delivery points. Services span application support, server and data center operations, network and transport infrastructure, cybersecurity and operations center monitoring, IT service management, end-user computing, audiovisual and collaboration technologies, database and storage administration, and program management support. The project emphasizes reliable day-to-day operations, rapid incident response to protect training continuity, and continual service improvement aligned with ITIL-based service management practices, while supporting evolving mission needs through scalable and integrated IT solutions.

Primary Responsibilities:

+ Administer and deploy Microsoft Endpoint Configuration Manager in a medium-to-large enterprise environment supporting multiple PCs and servers running Windows-based operating systems.

+ Plan and deploy MECM site systems, ensuring architecture and configuration support reliability, scalability, and operational sustainment.

+ Configure and maintain software deployment packages, endpoint configuration baselines, and update deployment strategies that support enterprise standardization.

+ Troubleshoot MECM client and infrastructure issues affecting endpoint manageability, compliance, and operational stability.

+ Coordinate endpoint lifecycle activities, including provisioning, imaging, software deployment, patch coordination, and decommissioning support.

+ Maintain documentation for MECM configurations, deployment processes, and operational procedures to support repeatable administration and continuity.

+ Produce and maintain reporting views that show endpoint deployment status, compliance posture, and operational health of endpoint management processes. Collaborate with systems engineering and service desk teams to align endpoint management practices with operational support and incident resolution needs.

Required Skills & Qualifications:

+ Minimum 3 years of experience in a medium-to-large enterprise organization supporting multiple PCs and servers running Windows-based operating systems.

+ Proficiency in administering and deploying System Center Configuration Manager, including planning and deploying associated site systems.

+ Demonstrated ability to troubleshoot endpoint management issues that impact large user populations and operational service delivery.

+ Strong documentation practices sufficient to maintain continuity and operational clarity in endpoint management procedures.

+ Ability to collaborate across service desk and infrastructure teams to support coordinated resolution of endpoint-related incidents.

Desired Skills & Qualifications:

+ Additional experience managing Apple systems in MECM is preferred.

+ Experience supporting endpoint standardization efforts in environments where configuration baselines and compliance are operational priorities.

+ Familiarity with integrating endpoint management reporting into broader service delivery reporting.

Required Education/Experience:

+ Minimum 3 years of enterprise experience in a role supporting MECM across multiple PCs and servers running Windows-based operating systems

Required Certifications:

+ Microsoft Technology Specialist certification is required.

**Benefits:** Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) plan, training programs, accrued paid time off (PTO), performance based monthly & quarterly awards, paid holidays and customer kudo rewards.

_Equal Opportunity Employer/Veterans/Disabled_