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Service Technician – Empowering Innovation

Join a High-Performance Team in a Period of Rapid Growth

Since 1983, Setpoint Systems Corporation has been the trusted leader in building automation. But we aren’t just resting on our 40-year legacy—we are expanding aggressively. We are currently assembling a dynamic team of motivated, technical experts who are ready to redefine what "service" means in the building automation space.

As a Service Technician at Setpoint, you are more than a repair person; you are a trusted consultant and problem-solver. Our mission is to improve lives through empowerment, giving our customers the tools and training they need to be self-sustaining. If you are a free-thinking, detail-oriented technician who thrives in a fast-paced, self-governing environment, we have a seat for you at the table.

The Role: Diagnostics, Partnership, and Strategy

You will be the face of Setpoint Systems, managing the health of sophisticated temperature control systems and HVAC networks for high-profile commercial, industrial, and institutional clients.

Key Responsibilities

+ Expert Diagnostics: Rapidly diagnose and repair HVAC control systems through high-priority spot service calls.

+ Precision Maintenance: Execute Technical Support Agreements (TSAs) to the rigorous "Setpoint Standard," ensuring peak system performance.

+ Emergency Response: Participate in periodic 24/7 on-call rotations to provide critical support when our clients need us most.

+ Relationship Architecture: Actively develop and maintain long-term customer partnerships built on trust and technical excellence.

+ Growth Identification: Proactively identify opportunities for system upgrades and new Technical Support Agreements to enhance customer facilities.

+ Project Planning: Assist with device requisitions, manpower scheduling, and maintaining meticulous project documentation.

+ Territory Coverage: Occasional out-of-state travel to bring Setpoint expertise to our diverse client sites.

Who You Are: The Motivated Expert

We are looking for technicians who possess a unique blend of technical "grit" and customer-facing polish.

+ The Problem Solver: You have a passion for creative thinking and don't stop until the system is optimized.

+ The Professional: You are loyal, supportive, and communicate with clarity—whether you’re talking to a building owner or a fellow engineer.

+ The Self-Starter: You thrive in a self-governing role where you are empowered to make decisions and own your schedule.

Qualifications & Credentials

+ The Foundation: 5+ years of HVAC experience/training OR an Associate’s degree from a technical college.

+ Technical Sharpness: Strong understanding of DDC (Direct Digital Control) systems, electrical circuits, and mechanical HVAC operations.

+ Communication: Excellent interpersonal skills and the ability to explain complex technical issues to non-technical customers.

+ The "Setpoint Plus": Experience with Delta Controls, systems integration, or Building Automation Systems (BAS) is highly preferred.

Why Setpoint Systems?

+ Unlimited Earning Potential: Competitive hourly pay PLUS an uncapped commission structure for system upgrades and service agreements.

+ World-Class Training: We don't just expect excellence; we build it. Extensive, ongoing product and leadership training is provided and required.

+ Comprehensive Benefits: Health, Dental, Vision, and a 401(k) with a company match.

+ Dynamic Culture: Join a team that values your independence and rewards your hard work with real growth opportunities.

Are you ready to solve complex problems and make a significant impact? Apply now and bring your energy to Setpoint Systems!

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