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Title: Reading Room Specialist

Org Unit: East Side 1305 York Ave

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $31.54 - $36.87

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under supervision, the Reading Room Specialist oversees the daily activities of the Reading Room Coordinators.

Job Responsibilities

+ Assists the supervisor with staffing coordination, handles escalated cases, and oversees team management.

+ Administers scheduling systems including Amion for Radiologists and Google/Visio/Outlook Calendars for the RRC team.

+ Facilitates the onboarding process for new RRCs during their probationary period, including designing and implementing training schedules.

+ Monitors exams and worklists in Medicalis to ensure adherence to detect and actively address cases that may disrupt reading processes.

+ Reviews and analyzes reports in various systems such as Medicalis and documents audit results.

+ Collaborates with leadership to manage and escalate delayed case readings for prompt resolution.

+ Maintains RRC workflows to ensure accountability while maintaining efficiency.

+ Collects and forwards quality related patient concerns to QPS.

+ Performs other related duties as assigned.

Education

+ High School Diploma

+ Bachelor's Degree preferred

Experience

Minimum of 2 years of experience as a Reading Room Coordinator or in a comparable access services role.

Knowledge, Skills and Abilities

+ Demonstrates strong communication and interpersonal skills; demonstrates ability to interact with multiple constituencies and exercise "people skills".

+ Ability to exercise standards of professionalism, including appearance, presentation, and demeanor.

+ Ability to demonstrate excellent customer service skills in person, via email and on the telephone.

+ Ability to interface effectively with all levels of management and must work and communicate effectively with both internal and external customers.

Licenses and Certifications

Working Conditions/Physical Demands

Role will require long periods of time in a sitting position.

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.