• Director of Facilities

    Learning Care Group (Novi, MI)


    Director of Facilities

     

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    + Brand: Learning Care Group, Inc.

    + Location:

     

    21333 Haggerty Rd

     

    Novi,

    MI

    Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:

     

    + You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.

    + You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.

    + You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.

    + You want recognition. We provide a positive, fun workplace where employees are appreciated.

     

    The Director of Facilities Operations & Priority Response is a key leadership role within Learning Care Group’s Facilities organization. This position ensures operational excellence across all repair and maintenance activities, including those managed through third party vendors, and drives process improvements that enhance quality, speed, and cost efficiency.

     

    The Director will oversee facility standards and response readiness across both LCG-operated centers and Pathways (PLA) locations, including those partially maintained by church partners. This individual will act as the central escalation point for urgent issues reported by District Managers (DMs) and Regional Vice Presidents (RVPs), coordinating solutions that protect the brand, ensure child safety, and maintain operational continuity.

     

    Initially structured as a hands-on, individual contributor role, the position will include leadership of a small team as business needs expand.

    KEY RESPONSIBILITIES

    Vendor Oversight & Quality Management

     

    + Partner closely with EMCOR and other facility vendors to improve service consistency, transparency, and accountability.

    + Review and approve repairs up to $10,000, ensuring compliance with established standards and budget controls.

    + Coordinate with Director of Construction/Remodel on the transfer and completion of larger capital improvement projects.

    + Audit completed work for quality, accuracy, and compliance with LCG brand and licensing standards.

    + Identify opportunities for vendor and process optimization to improve service delivery and reduce spend.

     

    Process & Policy Leadership

     

    + Develop and implement new Facilities policies and procedures for both LCG and PLA locations, including clear standards for communication, budgeting, and documentation.

    + Strengthen coordination between Facilities, Operations, Real Estate, Finance, and Capital Improvements.

    + Ensure consistent use of ServiceNow for repair prioritization, tracking, and escalation.

    + Serve as a liaison with church partners at PLA sites to ensure cost alignment and clarity on maintenance responsibilities.

     

    Priority Response & Field Support

     

    + Act as LCG’s Priority Response Specialist, leading real-time coordination and resolution of urgent facility issues.

    + Enhance rapid-response protocols to support time-sensitive repairs (HVAC failures, water leaks, safety concerns, etc.).

    + Ensure proactive communication with operations and leadership during critical incidents.

    + Lead continuous improvement of emergency readiness processes and vendor response times.

     

    Strategic Planning & Performance Management

     

    + Support the Senior Director of Procurement and SVP of Strategic Growth/Real Estate in building a multi-year Facilities Optimization Plan aligned to corporate goals and capital strategy.

    + Identify cost reduction opportunities that maintain or improve quality.

    + Track and report on performance metrics related to spend, service times, quality, and field satisfaction.

    QUALIFICATIONS

    + 7+ years of experience in multi-site facilities management, construction coordination, and/or vendor operations.

    + Strong understanding of vendor contracts, preventive maintenance planning, and capital repair programs.

    + Proven track record of improving vendor performance and reducing costs through process improvement.

    + Excellent communicator who can lead cross-functional collaboration and field engagement.

    + Experienced with ServiceNow or similar facilities management systems.

    + Strong organizational and analytical skills; able to manage competing priorities and deadlines.

    + Bachelor’s degree in Facilities Management, Construction, Business, or a related discipline preferred.

    KEY COMPETENCIES

    + Vendor Partnership Excellence: Builds trust and accountability with external service providers.

    + Field-Centric Leadership: Anticipates operational needs and communicates clearly with DMs and RVPs.

    + Operational Agility: Moves quickly from analysis to action in emergency situations.

    + Strategic Problem Solving: Balances cost, quality, and compliance in decision-making.

    + Accountability & Ownership: Ensures follow-through on every assigned project or incident.

     

    PERFORMANCE INDICATORS (KPIs)

     

    + Improve productivity of overall repair and maintenance spend per center.

    + Decrease in aging/open work orders and average resolution time.

    + Improved quality audit scores and vendor performance ratings.

    + Positive feedback from Operations, DMs, and RVPs regarding responsiveness and support.

    + Consistent adherence to budget and capital planning targets.

     

    Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.