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Description

We are looking for a skilled Systems Analyst specializing in BMC Helix to join our team in Houston Texas. This role requires a blend of technical expertise, problem-solving, and communication skills to support critical operational systems. The ideal candidate will have experience in the financial industry and a strong ability to manage multiple priorities with precision.

Responsibilities:

• Provide day-to-day operational support for the BMC Helix application, ensuring system functionality and resolving issues promptly.

• Collaborate with technology teams to maintain and improve operations monitoring processes.

• Communicate effectively with users and management regarding problem resolution and system updates.

• Create and maintain technical documentation, including application procedures and workflows.

• Track, route, and resolve problem calls while ensuring proper closure and documentation.

• Perform configuration and administration tasks for the BMC Helix application, including workflows, views, and service request catalog setups.

• Support compliance with change management and security policies to maintain system integrity.

• Diagnose and troubleshoot production issues to minimize downtime and optimize performance.

• Utilize advanced query creation to support custom and out-of-the-box application configurations.

Requirements • Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred.

• At least 5 years of experience in the financial and banking industry is highly desirable.

• Proficiency in administering BMC Helix applications and AR System development within a SaaS environment.

• Hands-on experience with service request catalog configuration, including both custom and standard setups.

• Strong knowledge of creating and managing complex queries in BMC Helix.

• Ability to manage multiple tasks and projects with accuracy and attention to detail.

• Excellent interpersonal, communication, and analytical skills.

• Demonstrated sense of urgency and ownership in supporting financial applications. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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