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*Description*

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career.

Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.

Our accolades include the following:

* The Leapfrog Group - Grade A for quality and patient safety

* Healthgrades - America's 50 Best Hospitals

* U.S. News & World Report - high performance in heart failure treatment

At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you'll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we're not just part of the community - we are its center.

*Title:* Patient Access Liaison 1 - Norwalk Hospital Oncology - Full time/40 hours, 8-hour shifts, 8:30am - 5:00pm, Monday - Friday.*Summary: *This position performs the registration function for patients entering the health care organization through outpatient and/or Laboratory outreach services. In addition to registration, this position is also responsible for order entry, specimen labeling, and customer service functions.

*Responsibilities:*

1. Responsible for greeting patients promptly and in a friendly manner. Verifies patients in system(s) and provides direction based on review of orders and patient needs. Acknowledges and assists patients with special needs and respects confidentiality.

2. Accurately identifies patient and performs registration functions including obtaining all required information & necessary signatures & consents to aid in securing payment for services rendered. Scans documents as needed. Collects payments, as needed.

3. Acts as a Laboratory customer service representative while providing service. Responds to telephone calls according to customer service standards and directs patients appropriately. Works with scheduling system to ensure patients are cared for in a timely manner.

4. Ensures maximum utilization of resources. Works independently if needed at off-site locations.

5. Enters/releases testing orders in the Cerner LIS and other systems as needed. Reviews orders for accuracy to include but not limited to correct ordering physician, patient location and specimen integrity.

6. Alerts appropriate personnel and follows established protocols in operational situations to prevent crisis & service delays.

7. Maintains records and files on a daily basis, including patient logs & various department activity logs as needed.

8. Promotes and maintains working relationships within a multi-skilled team environment to facilitate team visions & goals/teamwork.

9. Participates in education opportunities, staff meetings & in-services as scheduled. Reviews minutes of meetings not attended.

10. Employee is responsible for following the policies and procedures related to WCHN compliance protocols.

11. Fulfills all compliance responsibilities related to the position.

12. Performs other duties as assigned.

*Education Required:* HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred.

*Other Information:* Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Salary Range: $17.00 - $31.36 hourly

With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.