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Job Title: Mortgage Customer Service Representative

Job Description

We are looking for dedicated individuals to join our team as Mortgage Customer Service Representatives. As a key player in our call center, you will assist with insurance servicing questions, providing excellent customer service to borrowers, insurance agents, and financial institutions. This role offers competitive pay with opportunities for advancement.

Responsibilities

+ Handle approximately 35-45 inbound calls per day, with each call lasting an average of 11-14 minutes.

+ Address inquiries related to homeowners insurance from borrowers, insurance agents, and financial institutions.

+ Manage questions about payments and coverage, ensuring quick and accurate responses to meet internal and external standards.

+ Utilize multiple systems to research and document phone calls efficiently.

+ Demonstrate problem-solving skills to resolve issues professionally.

Essential Skills

+ At least 1 year of recent customer service experience, preferably in a call center or front desk/admin role.

+ Proficiency in using a Windows PC and navigating software systems.

+ Typing speed of at least 35 words per minute.

+ Strong verbal and written communication skills for phone and email correspondence.

+ Reliable internet connection for remote training and work.

Additional Skills & Qualifications

+ 2+ years of call center experience.

+ Basic computer literacy (passing score of 70%).

Why Work Here?

Join a rapidly growing company with over 1300 employees and enjoy opportunities for career advancement from day one. We offer a brand new location in Daytona Beach, FL, and provide a clear path for growth with pay increases at every step. Benefit from a comprehensive package including 401k match, stock discounts, and excellent medical, dental, and vision plans. PTO starts accruing at 90 days, and we offer a bonus structure based on performance and attendance.

Work Environment

Our work environment is a dynamic call center with a cube-style setup, dual monitors, and wired headsets. The facility is clean and organized, though it can get lively during peak call times. Employees are encouraged to dress casually in jeans and shirts, avoiding graphic T's or ripped jeans. We provide a supportive environment with live hotline assistance and a clear reporting structure. Breaks and lunch are included in your 8-hour workday.

Job Type & Location

This is a Contract to Hire position based out of Troy, MI.

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy,MI.

Application Deadline

This position is anticipated to close on Jan 14, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.