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Job Title: Member Service Representative - Contact CenterJob Description

As a Member Service Representative, you will be responsible for responding to inquiries and requests from members and other individuals in a high-volume, schedule-driven, and structured contact center operation that operates 24/7. You will provide information about our products and services, demonstrating your knowledge, active listening skills, adaptability to multiple systems, and engagement methods to ensure optimal member experience and customer service. Additionally, you will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members of other products and services that may suit their needs.

Responsibilities

+ Respond to inquiries and requests from members and individuals in a high-volume contact center.

+ Provide information regarding products and services with active listening and adaptability.

+ Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.

+ Advise members on additional products and services that meet their needs.

Essential Skills

+ Customer service experience

+ Data entry proficiency

+ Experience in a call center environment

+ Ability to handle high volume calls

+ Compliance with policies and procedures

+ Adaptability to a structured environment

Additional Skills & Qualifications

+ Experience in call center, administrative, secretary/receptionist, banking/mortgage, professional, or high-volume retail environment

Why Work Here?

Join a dynamic organization recognized as the largest Credit Union in the world, committed to serving the financial needs of military personnel and their families globally. With over 343 branches worldwide, you will have the opportunity to grow within a reputable and supportive environment.

Work Environment

The Contact Center operates 24/7/365, ensuring availability for members worldwide. We prioritize work-life balance, allowing you to choose a shift that suits your personal and family life with reasonable flexibility. Shifts may vary within a one-hour window, requiring 9.5 hours of availability per day. Breaks and meals are scheduled, and you will manage back-to-back inbound calls for extended periods, up to four hours before your next break. The position may require a hybrid/onsite work arrangement.

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Jan 16, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.