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Position Title: Spa Attendant / Server (Dual  Role)

Department: Spa and Wellness

Reports To: Spa Manager / Director of Spa and Wellness

Position Summary:

The Spa Attendant/Server is a dual role responsible for providing exceptional guest service throughout the spa and dining experience. This position involves rotating through multiple service areas, including locker rooms, poolside, and dining/lounge areas, ensuring seamless service, cleanliness, and hospitality at every guest touchpoint.

Primary Responsibilities:

Guest Experience & Service:

+ Provide warm and attentive service aligned with luxury standards.

+ Greet guests and assist with wayfinding, amenities, and general spa inquiries.

+ Maintain a calm, welcoming presence throughout the spa environment.

Locker Room & Spa Facilities:

+ Maintain the cleanliness and organization of locker rooms and amenities areas.

+ Replenish towels, robes, water, and other spa amenities.

Pool & Spa Dining Service:

+ Provide food and beverage service at the spa pool and designated dining/lounge areas.

+ Accurately take orders, deliver items, and ensure guest satisfaction.

+ Maintain cleanliness and organization of service areas.

Operational Support:

+ Rotate between assigned stations as scheduled to support operational flow.

+ Communicate guest needs or concerns to spa leadership promptly.

+ Support opening and closing procedures as needed.

Standards & Compliance:

+ Uphold all hygiene, safety, and service standards.

+ Follow all HR, resort, and spa policies and procedures.

+ Maintain professional appearance and demeanor at all times.

Qualifications:

+ Education: High school diploma or equivalent.

+ Experience: Prior experience in spa, hospitality, food & beverage, or luxury service preferred.

+ Skills:

+ Strong interpersonal and communication skills.

+ Ability to multitask and adapt in a fast-paced environment.

+ Team-oriented with a service-driven attitude.

+ Basic understanding of food safety and hygiene standards.

Compensation Structure:

+ Consistent base rate across all hybrid team members.

+ Tip eligibility based on service areas worked, as applicable.

+ Cross-training provided for all stations.

Schedule:

+ Flexible scheduling required, including weekends and holidays.

+ Rotating stations throughout each shift.

What We Offer:

Join the Folklore team at Whim Hospitality as a Spa Attendant/Server and play a key role in creating an exceptional experience for our guests! We offer competitive compensation, flexible scheduling, a comprehensive benefits package, and opportunities for professional growth in a supportive and collaborative atmosphere.

Whim Hospitality is an equal-opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds. This job description is a summary of the primary duties and responsibilities of the job and is not an employment contract. By applying, candidates acknowledge they have read and understood the terms of this job description

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