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Job Description

What you’ll do

You will provide network operations for OCI ONSR realms. You’ll be part of a dynamic team with a detailed knowledge of how Oracle’s cloud platform network solutions function. You’ll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers.

+ Note - this role is _not_ a Monday to Friday core hours role – it will involve Be able to work a shift schedule: Sunday-Wednesday or Wednesday-Saturday - 10am-6pm est. (no work from home), including nights, weekends and public holidays.

+ Escalation points for operations teams during complex or high-impact incidents.

+ Manage and execute complex manual Change Management tickets, by working closely with the service teams to ensure safety and minimal disruption to services.

+ Create and maintain clear, useful documentation for operational processes and system support.

+ Identify areas of manual work and drive automation to reduce toil and improve efficiency.

+ Automate tasks to enable continuous delivery and ensure continuous availability with minimal human overhead

+ Recognize unsafe or inefficient practices and work with teams to design safer, more effective solutions.

+ Create and complete change requests to enable new functionality and maintain realm compliance

+ Ensure timely resolution of incidents, service requests, and change requests

+ Collaborate with global service and engineering teams

+ Define and drive change management, continuous integration, and deployment best practices

+ Help create and maintain real-world production architectures, scalability, and system design

+ Use a methodical approach to troubleshoot, large, complex, interconnected systems

We also use…

+ Linux and Unix operating systems

+ Docker, Kubernetes, and Terraform

+ Scripting languages such as Shell, Perl, Python, Java, and Go

Responsibilities

Requirements

+ Citizenship/location requirements - i.e. US Citizenship, U.S. Citizenship and possess and maintain TS/SCI w/Poly security clearance, residence in US required.

+ Technology related bachelor’s degree and/or equivalent work experience

+ A desire to learn and keep up with modern technologies

+ Proficient with writing services/task automation in Python, Bash, Ruby, Perl, JavaScript, or Java

+ Familiarity with core protocols (DNS, DHCP, HTTP, TCP)

+ Deep knowledge of Linux internals and host-based networking

+ Knowledge of Linux and/or Unix operating systems

+ Familiarity with configuration management solutions such as Chef, Puppet, etc

+ Proficient with communication skills (writing, organization, learning exchange)

+ Experience executing tasks under change management procedures

+ Experience resolving auto-cut and manual alarms following runbooks

+ A focus on customer satisfaction

+ Networking background to include:

+ Intermediate understanding of networking (TCP/IP, OSI model, subnets)

+ 1+ years relevant network experience

+ BS or MS degree in CS or equivalent domain specific experience to functional area, preferred

+ Experience with automation systems

+ Preferred location in preferred order:

+ Reston

+ Seattle\Austin

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $38.03 to $76.06 per hour; from: $79,100 to $158,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.