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Referral Advocate

Southwest Health

1 Positions

ID: 85765

Posted On 01/06/2026

Job Overview

Requirements

+ Must have a high school diploma, GED, or equivalent

+ One to two years of experience in a clinic or hospital setting is required

+ Graduate of a Certified Medical Assistant program preferred

+ Knowledge of basic office procedures, equipment, and computer systems preferred

+ ​Familiarization with medical terminology and prior health care experience desired

Work Hours

We are seeking a full-time (40 hr/week) Referral Advocate to work Monday- Friday, 8:30 AM- 5:00 PM.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

1. Performs prior authorization on all High-End Radiology, Referrals, and surgeries indicated by a physician order.

2. Assists Patient Financial Services department to ensure prior authorization requirements are met for upcoming procedures as appropriate.

3. Consistent and accurate documentation in Epic regarding the process of the authorization as well as final documentation upon approval process.

4. Assumes primary responsibility for providing patient teaching / instruction for their follow-up appointments and diagnostic studies, etc.

5. Complete and maintain work queues that pertain to referrals.

6. Adheres to Southwest Health’s value-based behavior standards.

7. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.

8. Performs other duties and responsibilities as requested or required.

Job Summary

The Referral Advocate assists with various patient-related duties, including prior authorizations for surgeries and radiology, processing referrals, and communicating with insurance companies (by phone or website) and/or patients regarding those authorizations. Additional duties may be assigned by the Director of Clinic Operations.

Contact Information

Southwest Health

Attn: Human Resources

1400 Eastside Rd

Platteville, WI 53818

Phone: (608) 342-0998

Email: [email protected]

Fax: (608) 342-5015

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Primary Contact

13894

Miranda Koch

HR Generalist, Human Resources

608-342-4796

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Health Care

Location

Platteville, WI

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

PTO (Paid Time Off)

Tuition Reimbursement

Qualifications

Education

High School/GED

Company ID

1250

Job REQ #

\# Positions

1

Start Date

20260106

End Date

20261228

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Southwest Health

About the Company

**Southwest Health** is a non-profit healthcare system offering southwest Wisconsin a range of services within our various facilities. Our locations include a hospital and clinic in Platteville, Southwest Health Behavioral Services, a clinic, Eye Center, and rehab services facility in Cuba City, Darlington, and Kieler Wisconsin.

We are a model healthcare organization that provides the highest quality at the lowest possible cost to create healthier communities. The Joint Commission has awarded Southwest Health a full accreditation as a Health Care Organization because we strive to provide the best care possible and prove it by meeting the Joint Commissions' standards for high-quality care. Southwest Health has been named a Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. These awards and the awards won in the past, speak to the commitment Southwest Health has for safety, patient experience, and creating a healthier southwest Wisconsin. This accreditation marks Southwest Health' fourth consecutive year of receiving the Guardian Excellence award for inpatient Patient Experience.

Southwest Health features four family medicine clinics, four Eye Center locations, Birth Center, a specialty services with cardiology, ENT, and Interventional Pain, a state-of-the-art Orthopedic Institute housing physical, occupational, and speech therapies, and 24-hour emergency services, to name just a few.