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Administrative Program Specialist - B

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Administrative Program Specialist - B

Salary

$3,345.00 - $6,566.00 Monthly

Location

New Orleans, LA

Job Type

Classified

Job Number

216316

Department

Metropolitan Human Services District

Opening Date

01/12/2026

Closing Date

1/17/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Come join our dynamic team, where we change lives!

One of ten districts across Louisiana, MHSD was created by the state legislature in 2003 to oversee the delivery of publicly funded, community-based mental health, addictive disorders and developmental disabilities services to our area. MHSD serves adults, children and families of Orleans, Plaquemines and St. Bernard Parishes. In particular, we serve residents who are uninsured, or Medicaid eligible/covered, individuals suffering from mental illness, individuals suffering from addiction, and individuals who have developmental and/or intellectual disabilities.

AN IDEAL CANIDATE SHOULD POSESS THE FOLLLOWING COMPETENCIES:

Selected Core Competencies:

+ Accepting Direction:The ability to be open and willing to follow guidance or instructions.

+ Following Policies and Procedures:The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

+ Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

Selected Preferred Competencies:

+ Acting with Ethics and Integrity:The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

+ Communicating Effectively:The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

+ Leveraging Technology:The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.

+ Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

+ Thinking Critically:The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

+ Thinking Strategically:The ability to anticipate trends, understand context, and align actions with long-term priorities.

+ Using Data:The ability to collect, analyze, and use data to generate insights and inform decisions.

Minimum Qualifications

Four years of experience in administrative services; OR

Six years of full-time work experience in any field plus one year of experience in administrative services; OR

A bachelor's degree plus one year of experience in administrative services; OR

An advanced degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168100) .

Job Duties and Other Information

Job Duties:

Some key duties as an Administrative Program Specialist-B are:

ECR/EHR Management

+ Performs configuration, setup, and maintenance of modules, functions, and components of the ECR/EHR system.

+ Develops end-user training plans for implementation by QDM staff.

+ Develops policies and procedures for use and support of the EHR/ECR system.

Quality Improvement and Contract Monitoring

+ Collaborates on the design of the ECR/EHR and Telemedicine infrastructure required to support agency performance and quality improvement.

+ Prepare and analyze monthly reports on wait times to support MHSD planning recommendations

+ Evaluates MHSD contracts based on established quality standards and makes recommendations for improvement.

Position-Specific Details:

Appointment Type: Probational, Promotional, or Job Appointment

Compensation: The salary offered will be determined based on qualifications and experience.

Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.

How To Apply:

No Civil Service Test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Tanisha Alexander

MHSD Human Resources Business Partner

[email protected]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

MAJ - 26: Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?

+ I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.

+ I try to weigh options but struggle when there’s uncertainty, competing priorities, or unclear outcomes.

+ I make timely, well-reasoned decisions by using available information, context, and trade-offs.

+ I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.

02

MAJ - 26: Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

FPP - 26: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

+ I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.

+ I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.

+ I apply and explain policies accurately, adapt to routine situations, and help improve procedures.

+ I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

04

FPP - 26: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

ADi - 26: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?

+ I resist direction, ignore feedback, and need reminders to complete tasks.

+ I follow direction with reminders and often need clarification or support.

+ I follow direction reliably, adjust to feedback, and complete tasks on time.

+ I adapt quickly, follow through, and help others adjust as needed.

06

ADi - 26: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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