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Insurance Technician 1/2

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Insurance Technician 1/2

Salary

$2,387.00 - $4,089.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

LDI-2026-02

Department

Insurance-Commissioner of Insurance

Opening Date

01/12/2026

Closing Date

1/17/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Division: Office of Licensing/Call Center

The Louisiana Department of Insurance is seeking a customer-focused and detail-oriented Insurance Technician 1/2to join the Office of Licensing/Call Center Division. This division serves as a primary point of contact for insurance producers, companies, and the public by providing information and assistance related to licensing and insurance regulations. In this role, you will help support compliance with Louisiana insurance laws while delivering professional and helpful customer service.

The ideal candidate possesses the following competencies:

Core Competencies:

+ Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

+ Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

+ Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Preferred Competencies:

+ Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

+ Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.

+ Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

+ Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Minimum Qualifications

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=157760) .

Job Duties and Other Information

Job Duties:

As anInsurance Technician 1/2in the Office of Licensing/ Call Center Division you will/may:

+ Serve as a point of contact for insurance producers, companies, and the public by responding to licensing and insurance-related questions via phone, email, and in-person inquiries.

+ Research insurance records, systems, and documentation to provide accurate information to callers, internal staff, and external stakeholders.

+ Provide general guidance, under supervision, on insurance laws, regulations, administrative policies, procedures, required fees, and document preparation.

+ Act as a liaison between departmental divisions and industry representatives to help resolve issues, exchange documentation, and coordinate communication.

+ Review filings, forms, and related documents to identify errors or missing information and issue violation notices with clear explanations when corrections are required.

+ Follow up on cases through correspondence or telephone contact to ensure corrective actions are completed.

+ Maintain organized electronic and paper records while handling sensitive and confidential information appropriately.

+ Assist with tracking, summarizing, and validating fees collected to support accurate daily deposits.

+ Provide courteous, professional customer service while supporting the Department’s regulatory mission.

+ Participate in training and on-the-job learning to build knowledge of insurance laws, regulations, and departmental processes.

+ Perform other related duties and special assignments as needed.

Position-Specific Details:

Appointment Type: Probational or Job Appointment

Career Progression: This position can be filled as an Insurance Technician 1 or 2.

Compensation: The salary offered will be determined based on qualifications and experience.

Legal Statement: The LA Department of Insurance is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

How To Apply:

NO CIVIL SERVICEexam is required to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Dr. Phillip Donagriche

Louisiana Department of Insurance

Baton Rouge, LA 70804

[email protected]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

CE - 26: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

+ I communicate unclearly, use poor tone, and ignore the audience.

+ I share main ideas clearly and adapt to the audience when reminded.

+ I communicate clearly, listen actively, and explain complex ideas well.

+ I craft messages that connect, inspire, and drive action across audiences.

02

CE - 26: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

DA - 26: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

+ I avoid responsibility, deliver poor work, and resist feedback.

+ I take ownership when prompted and meet basic expectations.

+ I own results, meet standards, and respond to feedback professionally.

+ I drive high performance, prevent issues, and model accountability.

04

DA - 26: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

FC - 26: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

+ I struggle to understand customer needs, provide clear information, or resolve issues.

+ I respond to customer needs with some support and build basic working relationships.

+ I understand customer needs, communicate clearly, and deliver timely, reliable service.

+ I anticipate customer needs, build trust, and deliver personalized, proactive service.

06

FC - 26: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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