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Northern Light Eastern Maine Medical Center

Department: Pulmonary Clinic

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

Summary:

The Clinical Assistant provides support to medical practitioners providing patient care services in an ambulatory setting. Responsibilities include both clinical and administrative duties necessary to provide quality patient care in a medical group practice setting. Some of the duties include but are not limited to: rooming patients, assisting providers with procedures, relaying lab and other test results to patients, obtaining ECG's, and handling specimens.

Responsibilities:

+ Demonstrates effective and courteous Customer, Physician/Practice Staff, and other hospital staff communication skills

+ Answers all calls promptly and courteously

+ Responds to and resolves issues promptly through effective Communications. Uses appropriate chain of command

+ Feedback is provided in a constructive manner

+ Participates in problem solving groups as requested

+ Gives accurate and timely patient care reports

+ Greets patients & families courteously & assist them when needed

+ Helps administrative/office staff with sharing phone call coverage

+ Is proficient in telephone messaging per policy

+ Collects, reviews and documents patient's current health status and history according to standard

+ Is knowledgeable in preparing patients to be seen in the practice. Documents all aspects of the nursing service according to hospital and practice standards

+ Performs and documents results of point of care testing and appropriate interventions, EKG's, visual acuity, audiometry, pulse oximetry, and wound dressings are performed and documented per practice guidelines, (after orientation is complete)

+ Follow-up visits are scheduled at time of discharge, per protocol and Patient/Family, etc. is notified of next appointment

+ Assist physicians with admissions by calling registration, call report to the Unit, photocopy all practice documentation to go with the patient, arrange transport. Completes all paperwork and sends with patient

+ Performs ongoing patient screening, planning and implementation of patient care by effectively implementing the care, and teaching plan in collaboration with provider and clinical leader

+ Ensures sterile technique(s) are maintained: Patient and room are ready when the provider arrives. Consent is signed and available. Room and supplies are processed according to organization Infection Control policies

Other Information:

+ Working Environment: Busy, often stressful, ambulatory setting providing direct patient care to all ages

+ Current CPR Certification required

+ Prior hospital or PCP office experience preferred

Detailed Responsibilities:

* Performs other duties as assigned or required.

* Maintains a safe environment complying with Northern Light Health policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.

* Coordinates appointments, including scheduling, registration, follow up, etc.

* Cleans assigned areas and/or equipment. May include trash removal, disinfecting of clinical and non-clinical areas.

* Performs tasks of a clinical nature within scope of assigned duties and clinical expertise.

* Communicate effectively in both oral and written form, as appropriate for the needs of the audience.

* Adheres to governmental and industry specific regulations/laws. Maintains current knowledge of organization’s policies and procedures.

* Maintains and safeguards confidentiality of information, including patient, personnel, and organizational data/records.

* Provides prompt and effective service to internal and external customers.

* Records, maintains, distributes, and prepares documents or information.

* Assists with staff education and training as appropriate.

* Performs general office tasks associated with the operations of department and/or organization.

* Identifies, pursues, and achieves previously established personal, team, and organizational goals.

* Manages inventory, which may include re-stocking, back ordering, purchasing, and returning.

* Attends and participates in meetings.

* Research, identifies, and/or purchases items pertinent to the position.

* Provides logistic, financial, emotional support and guidance to patients.

* Works to meet patient's psychological, emotional, or physical needs.

* Attends education sessions, workshops, and other continuing education opportunities to enhance or gain new skills.

* Meets established productivity benchmarks.

* Understands and follows QC policies and procedures. Verifies that the proper QC is performed before reporting patient results. Correctly prepares QC material. Performs, interprets and documents QC. Understands and documents QC corrective action.

* Work with members of the team or department in an effective and efficient manner. Shares knowledge and serves as a resource in a team environment.

* Leverages software and/or hardware relative to job function.

Competencies:

Essential:

* Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

* Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

* Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

* Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Skills:

Essential:

* Basic Life Support

* Obtain Vital Signs

* Performing an ECG

Education:

* High School Diploma/General Educational Development (GED)

Working Conditions:

* Extend body and limbs to reach items.

* Lifting, moving and loading 20 to 30 pounds.

* Prolonged periods of sitting.

* Prolonged periods of standing.

* Prolonged periods of walking.

* Potential exposure to abusive and/or aggressive people.

* Potential exposure to diseases or infections.

* Potential exposure to hazardous materials.

* Potential exposure to noise levels being uncomfortable.

* Potential exposure to noxious odors.

* Potential exposure to very hot or cold temperatures.

* Work with computers, typing, reading or writing.

* Lifting, moving and loading 30 to 50 pounds.

* Lifting, moving and loading less than 20 pounds.

Position Clinical AssistantLocation Req ID 84447