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Position Summary...

What you'll do...

Position Summary

The **Change Engineering organization** is responsible for designing, building, and maintaining the processes and tools that ensure safe, reliable, and efficient technology changes across the enterprise. Our mission is to strike the right balance between **stability and agility** —enabling faster delivery of business value while protecting critical systems from disruption. We achieve this by leveraging automation, AI-driven risk analysis, and tight integration with DevOps, cloud, and observability platforms.

We are looking for a **Senior Software Engineer** to design, build, and scale intelligent systems and automations that power our enterprise change management platform. This is a hands-on, highly technical role requiring deep expertise in software engineering, distributed systems, and applied AI/ML, with a strong focus on building production-grade, scalable solutions.

The ideal candidate will operate at the intersection of AI/ML, platform engineering, and IT operations, developing intelligent workflows, decision-support systems, and automation that improve the safety, reliability, and efficiency of changes at scale. You will work on integrating data across systems, building robust services, and applying AI/ML techniques such as anomaly detection, classification, recommendation systems, and LLM-based reasoning to deliver actionable insights and automate decision-making.

You will also contribute to the end-to-end AI lifecycle, including data ingestion, feature engineering, model evaluation, deployment, monitoring, and iteration, ensuring solutions are reliable, explainable, and aligned with enterprise standards.

What you’ll bring…

Role & Responsibilities

As a Senior Software Engineer, you will play a key role in designing, building, and scaling intelligent systems that power enterprise change management. You will work across platform engineering, automation, and applied AI/ML to improve change safety, reliability, and decision-making at scale.

Implementation & Platform Engineering

+ Design, configure, and extend ServiceNow Change Management (or similar ITSM platforms) to meet complex business and operational requirements.

+ Build and optimize automated workflows for change request creation, risk evaluation, approval routing, and scheduling.

+ Drive continuous improvement of change success, failure, and health metrics through instrumentation and data-driven enhancements.

+ Apply sound software engineering practices to ensure solutions are scalable, maintainable, and resilient.

Integration & Automation

+ Design and implement end-to-end integrations across ITSM platforms, DevOps pipelines, topology systems, and policy engines.

+ Build automation and services for pre-change validation, impact analysis, and post-change verification.

+ Ensure data consistency, integrity, and traceability across ServiceNow and cross-functional systems.

+ Enable automated ingestion and retrieval of topology, policy, configuration, and operational data to support risk assessment and decision support.

AI & Intelligent Enablement

+ Integrate AI/ML and LLM-based solutions into the change engineering pipeline to provide change insights, risk scoring, and dependency analysis.

+ Apply techniques such as anomaly detection, classification, recommendation systems, and LLM-based reasoning to improve decision quality.

+ Leverage retrieval-augmented generation (RAG) or similar approaches to deliver explainable, context-aware AI insights.

+ Build feedback loops that validate model outputs (e.g., risk scores, recommendations) against real-world outcomes to continuously improve accuracy and trust.

+ Partner with stakeholders to evolve AI capabilities from experimentation to production-grade, enterprise-scale solutions.

Required Skillset

Core Engineering

+ Strong software engineering fundamentals with experience building production-grade systems.

+ Programming/Scripting: Python, JavaScript, PowerShell (or equivalent).

+ APIs & Integrations: REST APIs, webhooks, event-driven architectures, JSON.

+ Automation & DevOps: CI/CD pipelines, workflow automation, infrastructure-aware design.

Platforms & Cloud

+ ITSM Platforms: Hands-on experience with ServiceNow Change Management or similar systems.

+ Cloud Platforms: Azure or GCP (architecture, services, and integrations).

+ Data & Storage: SQL/NoSQL fundamentals; strong focus on data quality and consistency.

AI / ML

+ Experience integrating AI/ML models or LLM APIs into applications and workflows.

+ Familiarity with risk scoring models, anomaly detection, or decision-support systems.

+ Understanding of model evaluation, monitoring, and explainability in production environments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years’ experience in software engineering or related area.

Option 2: 5 years’ experience in software engineering or related area.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 1 year's experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.