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Customer Service Representative I

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

Reference number

2026-170115

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Sales / marketing - Sales administrator

Job title

Customer Service Representative I

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

1. Occupational Summary (Position Objective & Authorities)

Objective:

The Customer Service Representative (CSR) is responsible for establishing and maintaining relationships with customers by ensuring that all customer requirements in relation to spare parts are completely met in a timely manner.

The CSR serves as the primary focal point for our organization to our customers for spare parts requirements. In this position, you must convey to the customer a sense of expertise in our products and exude good customer service capabilities. The CSR is also responsible for communicating customer requirements to all internal customers as necessary. This includes: purchasing, engineering and manufacturing, in accordance with company policies and procedures.

As a member of the Customer Service Team, you are accountable for meeting the monthly, quarterly, and annual sales goals as well as on time delivery goals (Spares COTD) of the company, ensuring the highest levels of customer satisfaction are maintained. This position works under close supervision, under the supervision of the Customer Service Lead and Front Office Manager.

2. Essential Functions (Duties and Responsibilities)

A) Acts as the primary liaison between the customer and Safran Seats relative to spare part sales. This includes interfacing with finance, engineering, pricing and Back Offices as required for all Safran Seats business units.

B) Prepares Pricing Quotations and follows-up on customer inquiries.

C) Process customer purchase orders utilizing internal operating systems and acknowledge delivery date to customer.

D) Monitors sales and delivery of spare part orders for assigned customers. Manage orders to ensure data, dates, and commitments accurately reflect our customer's expectations.

E) Provides technical assistance and information to customers as needed.

F) Mitigate complaints and settle customer disputes; to include quality concerns and credit notes and invoices.

G) Contribute to team success during work load cycles to ensure customer demands are met for all accounts.

H) Performs other related duties as required, which includes any customer related items which could include but not limited to: accounts receivable, product support, warranty, or seat related issues.

I) Participates in company training and innovations as required.

J) Participates in the rotation of the AOG cell phone

K) Performs other duties as assigned.

Candidate skills & requirements

A. Education & Qualification

List the Scholarship degree, type, etc. i.e.:

• High School Diploma or equivalent.

• Associate Degree in Business or related field is preferred.

B. Work Experience - Technical knowledge-

• With a High School Diploma, an additional two (2) years of experience in a customer related area or proven ability to work well with customers required.

• With the Associates degree, an additional one (1) year of experience in a customer related area or proven ability to work well with customers required

C. Professional Skills:

• Must be proficient in the operation of office computers.

• Must have basic level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.).

• Must have the ability to generate written communication and to operate required office equipment.

• Ability to read and review written communication.

• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

• Must be able to work extended hours as needed.

D. Behavioral Skills:

• Must have ability to efficiently perform multiple tasks simultaneously

• Must be able to interface with all departments within the company, as well as multi-cultural outside customers.

• Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

• Customer Focus: Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships.

• Inspire Others: demonstrate positive attitude

• Presentation Skills – prepare and present presentation internally and externally

• Ability to adapt to change in processes and offer critical thinking of ways to improve

E. Desirable Aspects: Intermediate or advance excel knowledge

Physical Demands: • This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required during tasks related to the job.

Work environment: The work environment includes office setting with moderate office noise.

Annual salary

Based on market data.

Job location

Job location

North America, United States, Texas

City (-ies)

Gainesville

Applicant criteria

Minimum education level achieved

High School Diploma/GED Equivalent

Minimum experience level required

First experience

Additional Languages preferred

English (Fluent)

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes