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About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

**Bold** in how we dream and innovate

**Responsive** to feedback, challenges and opportunities

**Accountable** for results and best in class outcomes

**Visionary** in future focused problem-solving

**Exceptional** in execution and impact

POSITION SUMMARY

The Security Solutions Engineer is an information security expert responsible for assessing and improving the security posture of customer environments.

The Security Solutions Engineer manages the technical aspects of customer systems and is primarily responsible for solution uptime, availability, policy development and problem troubleshooting. Security Solutions Engineers are also responsible for the technical development of various clients’ security solutions such as: Proofpoint Protection Server, TAP, TRAP, and other Proofpoint products.

Platform Engineers serve as an escalation point and mentor for other members of the team. Platform Engineers also help develop internal process, procedure, and drive collaboration across business units to help streamline service delivery.

He or she must ensure that all tasks performed adhere to the firm’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the corresponding handling of customer data.

DUTIES & ESSENTIAL JOB FUNCTIONS:

+ Serve as an escalation point for other engineers on the team

+ Optimize security policies to protect against emerging threats and adhere to industry best practices

+ Create and develop custom solutions for managed security systems

+ Maximize system uptime, availability, and performance

+ Utilize internal CRM for problem tracking and project development

+ Assist the team in meeting all customer SLAs

+ Unsurpassed attention to detail, analytical problem-solving skills, and ability to diagnose and troubleshoot technical issues

+ Maintain awareness of industry trends, security news, and best practices

+ Take on-call rotation after hours and on weekends, serving as a point of escalation as necessary

+ Provide flexibility with schedule to cover job requirements

+ Ability to quickly and efficiently resolve client issues while maintaining high levels of client satisfaction

+ Lead technical discussions with customers and partnering organizations

+ Research and analyze industry trends and security vulnerabilities, in order to effectively communicate to customers any risk to their

+ environments and implement solutions to mitigate the risk

+ Administer and support lab environment to include change request review and approval, maintenance, and design

QUALIFICATIONS:

+ Bachelor’s Degree in Computer Science, Information Technology, or related discipline. Experience may be considered in lieu of a degree

+ Experience with Email Security

+ Corporate computer networking, technical support, system administration, Windows, Unix/Linux Operating System administration and/or

+ network security experience

+ Experience and proficiency in Proofpoint email security products, to include certification and training

+ Experience and proficiency designing and implementing Proofpoint solutions

+ High Level of critical thinking and proven ability to manage customer expectations high pressure situations

+ Proficiency in technical writing, diagraming, and communications.

+ Combine patience, determination, and persistence to troubleshoot client issues

+ Ability to work effectively with team members and clients

+ Desire to mentor junior engineers

+ Self-motivated, with ability to manage and follow up on multiple tasks simultaneously

+ Strong analytical capabilities, problem solving skills, providing solutions in a systematic and clear manner, and easily understood by

+ colleagues and customers

+ Strong time-management skills

PREFERRED

+ Experience with Proofpoint email security products - PoD/TAP/TRAP

+ Expert in information security or network security

+ SQL or Oracle database experience

+ Regular expression experience

+ Scripting knowledge of Perl, Python, Java, or Bash

+ Proofpoint product certifications

+ Industry certifications such as CISSP, Network+, Security+, etc.

+ Experience working in Managed Services.

\#LI-Remote

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

+ Competitive compensation

+ Comprehensive benefits

+ Career success on your terms

+ Flexible work environment

+ Annual wellness and community outreach days

+ Always on recognition for your contributions

+ Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected] .

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 98,900.00 - 155,430.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 78,800.00 - 123,805.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 70,400.00 - 110,605.00 USD

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.