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The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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_If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility ([email protected]?subject=Accommodation%20request)

_(accommodation requests only; other inquiries won't receive a response)._

Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Service Finance Servicing Representative II will be required to resolve billing errors, handle account adjustments and provide support to the Collections and Customer Service Representatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Process third party account verifications

2. Adjust Payments, Late Charges & Fees

3. Update system to document returned customer mail, bankruptcy notices, etc.

4. Accurately process payments, transactions and account adjustments.

5. Paid in Full processing

6. Serve as a mentor to less experienced Servicing Representatives.

7. Provide support for complex customer issues.

8. Provide overflow support to Customer Service and Collections.

9. Other critical tasks and duties assigned.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school graduate or equivalent education and related training or experience.

2. Minimum of 3 years of experience

3. Knowledge of consumer financing

4. Strong organization, communication, negotiation and decision making skills

5. Strong administrative experience; ability to input data accurately and efficiently as well as maintain detailed records and files

6. Demonstrated ability to multi-task

7. Work well in a team environment

8. Knowledge of Microsoft Office Suite

9. Strong willingness to assist other team members with customer related issue

10. Ability to work flexible schedule, including overtime as needed

Preferred Qualifications:

1.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting/Standing/Walking/Bending/Lifting

• Sitting (if checked, indicate frequency)

Constantly (More than 50% of the time)

• Standing (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

• Walking (if checked, indicate frequency)

Frequently (25% - 50% of the time)

• Bending (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

• Lifting (if checked, indicate pounds)

Up to 10 lbs.

• Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

• Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

• Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

• Travel (Must select one)

Minimal and up to 10%

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

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