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SA07KE - AD, Relationship Mgr - SA07KE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is a Fortune 500 leader in employee benefits, recognized for our customer-centric approach, innovative solutions, and collaborative culture. We partner with some of the nation’s largest employers to deliver comprehensive insurance and risk management solutions. Our Employee Benefits team is committed to driving business growth and delivering exceptional service to our clients.

As Assistant Director, Relationship Management, you will lead a team of Relationship Managers (RMs) serving National Accounts. You’ll drive strategy execution for client growth, renewals, and stewardship, while ensuring seamless cross-functional delivery and superior customer experiences. This is a highly visible leadership role with direct impact on The Hartford’s largest and most complex clients.

Key Responsibilities :

+ Lead and coach a team of Relationship Managers, fostering engagement, professional growth, and an inclusive environment.

+ Execute strategies that drive profitable growth, persistence, and exceptional customer experience across a portfolio of national accounts.

+ Oversee renewal readiness, stewardship, and performance guarantee delivery, ensuring all client commitments are met on time.

+ Orchestrate collaboration with underwriting, claims, billing, technology, and reporting teams to deliver integrated client solutions.

+ Serve as the initial escalation point for complex client and broker issues and drive timely, effective resolution.

+ Champion continuous improvement initiatives to enhance relationship management processes and best practices.

+ Ensure market-facing activation plans are met, supporting ongoing customer and enrollment strategies.

+ Track and report on team performance, upcoming renewals, escalated issues, and add-issue projections.

+ Ensure all direct reports maintain required licenses for their territories and support ongoing professional development.

+ Deliver clear leadership messaging, represent the field perspective to internal partners, and facilitate team huddles and 1:1s.

Qualifications:

+ 5+ years of experience in group benefits account management, claims, or underwriting (employee benefits industry preferred).

+ Prior leadership experience preferred.

+ Strong financial acumen and understanding of employee benefits products and services.

+ Demonstrated ability to build and maintain marketplace relationships.

+ Effective communication skills with strength in writing, conflict resolution, and critical thinking.

+ Proven coaching and feedback abilities.

+ Experience collaborating across organizational lines to deliver results.

+ Commitment to responsive customer service and continuous improvement.

+ Willingness to travel within assigned territory and for select national events (up to 25%).

+ Required to hold or obtain licenses for all states with in-force cases for direct reports.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise .

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$120,000 - $180,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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Every day, a day to do right.

Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

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