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Description

This position is incentive eligible.

Introduction

Do you want to join an organization that invests in you as a Regional Director Contact Center Scheduling CSO? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

The regional Director Contact Center Operations is responsible for the daily operations of all functions and serves as the liaison between the Customer Service Operations and SSC, facilities and physicians. The Regional Director of Contact Center Operations integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. They serve as a key promoter of the Customer Service Operations, which strives to meet and exceed the needs of its customers.

In this role you will:

+ Plan, prepare and integrate facility Scheduling & Pre-Registration processes with SSC, facilities and physicians during deployment

+ Establish controls and review mechanisms for CSO policies and procedures related to Scheduling & Pre-Registration

+ Oversee Scheduling & Pre-Registration functions (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard

+ Serve as the primary liaison between the CSO and SSC, facilities and physicians

+ Maintain and promote good customer relations with facility management, physicians and physician office staff

+ Review Scheduling & Pre-Registration performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in CSO Service Level Agreements

+ Inform Contact Center COO of any significant issues in the Scheduling & Pre-Registration functions (e.g., Scheduling or Pre-registration delays, pre-authorization backlogs, etc.)

+ Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education

+ Inform staff of relevant changes and developments in payer requirements

+ Ensure quality review measurements are in place

+ Facilitate implementation and monitoring of standard master files, processes, reporting and education programs

+ Oversee management of Scheduling & Pre-Registration personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate

+ Develop specific objectives, budgets, and performance standards for each area of responsibility

+ Identify and implement process improvements to lower costs and improve services to facility customers

+ Perform staff reviews and prepare performance documents for direct reports

Qualifications:

+ Bachelor’s Degree in Business or related field

+ Equivalent work experience may substitute degree requirement

+ Patient Access experience

+ Minimum 5 years management experience

+ Experience in healthcare provider finance operations or similar service environments required

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Regional Director Contact Center Scheduling CSO like you to be a part of our team.

Job Summary and Qualifications

**Parallon (https://parallon.com/)** provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Regional Director Scheduling CSO opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.