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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead the strategy, creation, and governance of enterprise-wide narratives that bring Lumen’s purpose, strategy, and culture to life. Partner with senior leaders and cross-functional teams to own the editorial calendar, steward our core channels, and develop scalable ways to surface and amplify employee voices. Use data and feedback to continuously raise the bar on clarity, reach, and engagement across formats.

The Main Responsibilities

+ Enterprise editorial ownership: Define the editorial strategy, priorities, and calendar; run governance that sequences stories across our suite of internal channels to minimize overload and maximize impact.

+ Story pipeline at scale: Build repeatable sourcing and intake for employee stories; coach contributors; ensure inclusive, plain-language storytelling that translates complex topics into human, action-oriented narratives.

+ Platform stewardship: Serve as product owner with partners in HR, Brand, and IT for intranet/newsletter/communities; evolve templates, modules, and workflows for speed and consistency.

+ Content standards & accessibility: Ensure consistency in voice/tone, accessibility, and brand guidelines; provide editorial reviews and coaching to maintain consistency across the enterprise.

+ Measurement & insight loop: Instrument channel and story-level KPIs; publish a regular readout with recommendations; test new formats and distribution tactics.

+ Cross-functional alignment: Partner with enterprise and BU communications to connect the editorial plan to enterprise priorities and moments (town halls, transformations, launches).

+ Issues/priority handling: Coordinate urgent or high-visibility storytelling moments and ensure accurate, timely updates across channels.

What We Look For in a Candidate

+ 8–10+ years in editorial/content strategy or corporate communications.

+ Experience running enterprise platforms (intranet, newsletters, employee communities) and editorial governance.

+ Exceptional writing/editing and the ability to simplify complex topics into accessible, human stories.

+ Platform expertise: Hands-on experience with enterprise intranets and employee comms platforms (e.g., SharePoint, Poppulo, M365).

+ Operational chops: Demonstrated editorial governance (calendars, intake, prioritization, channel standards) and coaching of distributed contributors.

+ Data fluency: Comfortable turning channel metrics into decisions—A/B tests, content mix, and distribution tweaks—and publishing regular readouts.

+ Change-friendly storyteller: Experience packaging transformations (strategy, product, culture) into accessible stories employees can understand and act on.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI

$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

\#LI-Remote

Requisition #: 340852

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.