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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

About the Role

In this role, you will join our newly modernized **Know My Identity (KMI)** product platform team, focused on building and scaling core compliance **Customer Identification Program (CIP)** capabilities of **Know Your Customer (KYC) and Know Your Business (KYB), and Customer Due Diligence (CCD)** . You will help shape the next generation of identity and **Anti-Money Laundry (AML)** verification services that power all new account onboarding experiences across products and markets.

Partnering closely with product, engineering, compliance, risk, analytics, and UX teams, you will help deliver scalable, accurate, and customer-centric identity verification solutions. This is a unique opportunity to contribute to foundational capabilities from the ground up and directly shape how we protect our customers and our company.

Does This Sound Like You?

On this team, product ownership means being accountable for quality, clarity, and outcomes — not just coordination. This means you:

+ Demonstrate a strong bias for action and operational ownership, quickly executing on decisions and driving next steps without delay.

+ Communicate proactively, providing regular status updates and surfacing risks early without needing to be chased.

+ Are self-directed and dependable, capable of managing core responsibilities independently in a fast-paced environment.

+ Treat timing as a critical dependency, acting early to avoid last-minute escalation, rework, or missed outcomes.

+ Are passionate about delivering secure, compliant, and customer-centric identity verification experiences.

+ Excel at translating complex regulatory and technical requirements into clear, actionable work for engineering teams.

+ Naturally connect dots across product, compliance, risk, analytics, and technology to drive aligned outcomes.

+ Thrive in a collaborative environment and approach problem-solving with both business and technical rigor, with an industry-wide perspective.

+ Are organized, curious, proactive, and energized by solving ambiguous high-impact problems.

+ Can hit the ground running and quickly build context in a fast-paced environment.

+ Are skilled in discovery – identifying customer needs, uncovering root problems and validating solutions through research and experimentation.

What You Will Do

+ Own and manage the product backlog, ensuring day-to-day prioritization reflects business goals, customer needs, and regulatory requirements.

+ Write clear, detailed user stories and acceptance criteria for identity verification and AML capabilities.

+ Partner with engineering to ensure stories are understood, delivered, and meet quality standards.

+ Monitor and measure product performance, ensuring capabilities achieve intended outcomes and identifying opportunities for optimization.

+ Support Agile delivery through PI planning, sprint planning, backlog refinement, and other ceremonies.

+ Collaborate with the Product Manager to translate feature requirements into actionable user stories, measurable outcomes, and implementation plans.

+ Work across adjacent product teams to ensure seamless integration and a cohesive end-to-end identity and AML experience.

+ Maintain a healthy, well-groomed backlog with clearly defined ready-for-execution stories

+ Proactively manage sprint and backlog hygiene—anticipating delivery challenges, surfacing risks early, and providing timely status updates to keep partners aligned.

Minimum Qualifications:

+ Product analyst experience within an Agile-Scrum environment.

+ Proven ability to execute against a product vision, strategy, and a prioritized backlog.

+ Excellent communication and collaboration skills.

+ Ability to simplify complex ideas, navigate cross-functional environments, influence decisions, and drive shared outcomes.

+ Strong relationship management skills across business units and key functional areas.

+ Ability to self-start, operate in ambiguity, and work independently.

+ Balanced technical fluency and business acumen.

+ Ability to analyze data and processes to identify creative solutions and drive continuous improvement.

+ Demonstrate a strong willingness to learn and openly share knowledge and experiences with the team.

Preferred Qualifications:

+ Product experience within the SAFe Agile environment.

+ Experience reviewing and refining discovery outcomes for new products or enhancements.

+ Experience in a regulated environment with knowledge of compliance, controls, data governance, and integrity processes.

+ Platform and data product experience.

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

**Job:** Product

**Primary Location:** US-New York

**Other Locations:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25023700