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Description

At Amazon One Medical (AOM), we deliver transformational health care to achieve better health outcomes, better care experiences, and more value, within a better care team environment. Medicare Population Health Programs (MPHP) supports our Seniors business in identifying, designing, implementing, and managing strategic initiatives to succeed in Value Based Care (VBC). As Lead Analyst for Growth and Retention, you will support our Membership team by building and delivering analytic solutions to drive acquisition, engagement, and retention of patients in risk-bearing programs. You will connect marketing and engagement investments to membership outcomes, shape our understanding and refinement of acquisition cost, support forecasting and projection workstreams, and conduct deep dive analyses to elicit what drives patients to choose AOM as their destination for primary care.

Key job responsibilities

- Perform complex analytics on membership attribution, patient activation, retention/attrition – e.g., which patient segments join/leave, what drives re-engagement, what interventions work.

- Partner with the Membership/Marketing teams, clinical operations, risk management, finance, and payer partners to define and monitor metrics, identify opportunities, and execute data-driven initiatives.

- Analyze marketing initiatives tied to customer/patient acquisition cost (CAC) and evaluate ROI of various channels and campaigns.

- Develop membership forecasting models (monthly/quarterly/annual), including AEP (annual enrollment period) projections.

- Extract, validate, manipulate large datasets (claims/eligibility/admissions, marketing funnel data, EHR/patient visit data) and turn them into actionable insights.

- Communicate findings to senior leadership and stakeholders, and translate analytical results into practical recommendations for strategy and operations.

Basic Qualifications

- Experience with SQL and data visualization tools such as Tableau

- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients

- Bachelor’s degree in Analytics, Economics, Statistics, Mathematics, Finance, Health Administration, or a related quantitative field.

- 6+ years of professional experience in business, financial, or healthcare analytics roles, ideally supporting marketing, growth, or membership/retention functions.

- Demonstrated experience building and interpreting forecasting models (e.g., membership, demand, or revenue projections).

- Experience working with large datasets — e.g., claims, eligibility, EHR, CRM, or marketing data — and translating them into actionable insights.

Preferred Qualifications

- Understanding of membership attribution in risk-based arrangements and the factors influencing patient engagement and retention.

- Prior experience to Annual Enrollment Period (AEP) cycles and associated growth forecasting.

- Background in customer acquisition cost (CAC) analysis and marketing ROI evaluation.

- Experience linking marketing metrics (e.g., impressions, conversions) to membership outcomes and retention.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, San Francisco - 130,000.00 - 185,000.00 USD annually

USA, MA, Boston - 118,200.00 - 160,000.00 USD annually

USA, WA, Seattle - 118,200.00 - 160,000.00 USD annually