"Alerted.org

Description

At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero defects, and zero waste.

We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

In this role, you will lead a team of program managers and process specialists responsible for under the roof quality metrics, working with both business and operational partners to standardize processes, workstations, training, and item evaluation content. You will champion and diagnose global Amazon processes, identify improvement opportunities, devise strategies and guide/implement the improvement effort including standardization worldwide. You will be a caretaker for global best practice sharing and documentation. You will be influential in forging cohesive business relationships between our product, operations, and business retail and FBA teams, while designing scalable, systematic solutions that improve our quality metrics and reduce customer concessions. You will be responsible for identifying and driving short-term improvements through your team, while building strategies that support our Reverse Logistics building of the future.

Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Key job responsibilities

Managing a team of program managers and process specialists responsible for under the roof quality metrics (e.g., sellable yield, concessions, audit success) for the Reverse Logistics network

Reporting progress against key goals and metrics with executive leaders in WBR, MBR, and QBRs

Determining the long-term strategy to improve evaluation accuracy of returned and damaged goods worldwide

Balancing Amazon (and Seller’s) Recovery with customer trust

Deep diving and responding to executive escalations for customer trust issues for products resold to customers

Partnering with ReLo Operations, ACES, Product, and business teams to launch new programmatic initiatives that improve recovery while reducing concessions

Basic Qualifications

- 7+ years of program or project management experience, or Bachelor's degree

- 7+ years of team management experience

- 10+ years of program or project management experience

- 7+ years of cross functional project delivery experience

- Bachelor's degree in management, business administration, economics, engineering, marketing

- Experience with SQL and data visualization tools such as Tableau

Preferred Qualifications

- Experience implementing repeatable processes and driving automation or standardization

- Experience in creating process improvements with automation and analysis, or experience delivering results for large, cross-functional initiatives/projects

- MBA, or Master's degree

- Experience managing, analyzing and communicating results to senior leadership while working cross functionally across several teams

- Experience in creating process improvements with automation and analysis, or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)

- Detail-oriented with a demonstrated ability to self-motivate and motivate project team members to achieve team’s goals

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.