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Engineer II, Systems

POSITION PROFILE

The Engineer II, Systems provides advanced level operational support for Wintel servers running multi-tier applications. This role will provide advanced support for infrastructure systems

JOB DUTIES AND RESPONSIBILITIES

•· Complete special projects as assigned by management

•· Resolves end user and application owner issues utilizing Service Now

•· Monitors, installs, upgrades, patches and resolves advanced hardware and OS issues on Wintel servers

•· Completes special projects with an advanced knowledge of company & organization policies, practices and procedures.

•· Provides advanced customer support by resolving end user and application owner trouble tickets

•· Provides advanced support for infrastructure systems (BIG-IP, WebWasher, monitoring, backups, LAN)

•· Other duties as assigned

QUALIFICATIONS (Education, Experience and Certifications)

•· Typically Required

•· Requires technical degree, certification or equivalent experience.

•· Requires minimum of 3 years of experience with Microsoft operating systems.

•· Requires knowledge of TCP/IP protocol and knowledge of networking hardware and software, diagnosis, configuration and installations.

KNOWLEDGE, SKILLS AND ABILITIES

•· Must have a proven track record of progressive human resource experience at a manager level.

•· Must have a proven track record of relationship building with both internal and external customers.

•· Experienced in setting goals by defining and prioritizing specific, realistic objectives.

•· Ability to handle employee conflicts and differences by interpreting verbal/ non-verbal behavior, detecting perceptions and needs of employees, understanding and valuing employee differences.

•· Demonstrated business acumen and the ability to understand business strategy and goals.

•· Requires working knowledge of MS Office and HRIS systems.

•· Requires comprehensive understanding of LAN/WAN network topology, knowledge of Broadcom VMWare ESXi, and advanced Windows Admin support experience and hands-on expertise in hardware/software.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

•· Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

•· Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �· prepare, provide and convey diversified information.

•· Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).

•· Moderate dexterity �· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.