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Posting Details

Position Information

**Position/Classification Title** Student Services Specialist

**Working Title** Financial Aid Counselor

**Competency Level** Journey

**Position Number** 100549

Salary Grade Equivalent

**FLSA** Non-Exempt

**Appointment Type** Permanent - Full Time

**FTE** 1 = 40 hours/week, 12 months

If time limited, duration date

**Department Hiring Range** $33,540 - $46,945

**EEO-1 Category** Administrative Support Workers

**SOC Code** 43-9199 - Office and Administrative Support Workers, All Other

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (https://www.nccu.edu/we-are-nccu) (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit **NCCU** **.edu** .

Primary Function of Organizational Unit

The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance.

Primary Purpose of Position

The primary purpose of this position is to collect required documentation for completing the verification process by sending letters, emails and telephone inquiries as well as in person. After obtaining documentation, the processing assistant is responsible for verifying the data recorded on the Free Application for Federal Student Aid and making corrections to incorrectly reported data utilizing the Banner System. Answers telephone inquiries regarding types of financial aid available, application procedures, award processing and other questions relative to the Financial Aid programs and services. This position is responsible for scanning and indexing of verification documents into BDMS; responsible for coordinating mass mailings and other duties as required.

Required Knowledge, Skills, and Abilities

Knowledge Requirements

The successful candidate must possess:

+ **Thorough knowledge of Federal financial aid regulations and programs, including:**

+ **The need analysis process**

+ **Financial aid packaging in an automated environment**

+ **U.S. Department of Education Title IV Delivery System**

+ **Familiarity with automated financial aid database systems and Electronic Data Exchange**

+ **Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Access**

+ **Understanding of office policies and standard work procedures**

+ **Knowledge of basic office equipment, including computers, copiers, fax machines, scanners, and calculators**

Skills

+ **Excellent analytical and organizational skills**

+ **Strong written and oral communication skills**

+ **Excellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high-pressure environment**

+ **Ability to plan, prioritize, and organize workflow effectively**

+ **Competence in preparing professional documents and reports**

Abilities

+ **Work independently with minimal supervision**

+ **Take initiative to see projects and assignments through to completion**

+ **Learn, interpret, and analyze information to support decision-making**

+ **Exercise sound judgment and discretion in problem-solving**

+ **Compile, file, and maintain documents in an orderly and professional manner**

+ **Adapt to flexible work schedules as needed**

Minimum Education/Experience

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Master’s degree from an accredited university in business, public administration or related field with 2-3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field. Knowledge of graduate and Professional degree programs and resources Experience implementing workshops, orientations and/or conferences, and recruitment activities.

Licenses or Certification required by Statute or Regulation

N/A

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

**Work Hours** Monday - Friday 8-5

**Position required to work during periods of adverse weather or other emergencies** No

**Campus Security Authority Designated Position** No

Key Responsibilities and Related Competencies

**Required Competency** Program Management

Duties

Employee must be able to gain access and be able to effectively interpret the data in the following programs/systems: BANNER, BDMS, Jabber, FINESSE and NextGen as well as FAA, COD, NSLDS to review students information in order to accurately respond to inquiries. Employee must be able to address and resolve routine service matters and possess the ability to prioritize their workload.

**Required Competency** Information/Records Administration

Duties

Employees are required to review and accurately interpret records and information in Banner and NextGen to respond to students and parents’ inquiries. Employees must be able to collect data and input data in Banner or NextGen and perform associated tasks with the collection of those documents. Key comments on RHACOMM. Employees must adhere to university, state and federal confidentiality regulations. Scan and index documents in BDMS. In addition, file (daily, weekly or yearly) documents for each student in the appropriate office or area.

**Required Competency** Customer Service

Duties

Employees must make every effort to assist students with financial need. Employees must commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof. Employees must maintain the highest level of professionalism, reflecting commitment to the mission and goals of NCCU. Employees must develop good efficient customer relations within program area. Employees must answer all phone calls by third ring and cause no caller/visitor complaints.

**Required Competency** Managing Work Processes

Duties

Employees are responsible for performing a variety of tasks that support student financial aid services and institutional compliance. Key duties include, but are not limited to:

+ Ensuring compliance with local, state, and federal regulations and guidelines.

+ Assisting in the resolution of Residency Determination Service (RDS) updates and discrepancies.

+ Supporting the Scholarship Coordinator by managing transmittals, processing check requisitions, scholarship awards, and adjustments.

+ Certifying North Carolina State grants in accordance with state guidelines.

+ Collecting, reviewing, and processing verification documents required for financial aid eligibility.

+ Performing other duties as assigned to support departmental goals and ensure effective student service delivery.

+ Other duties as assigned.

**Required Competency** Decision Making

Duties

Employees must operate within the given parameters of authority in giving information and making obligations. Employees must notify the student via phone, mail or email when updates are performed. Employees can recommend approaches to solving routine problems relating to programmatic requirements or standards. Communicate issues and complaints timely with supervisor.

**Required Competency** Coordination - Operations

Duties

Employees shall answer and respond to telephone calls from SSA office number, Finesse telephone symposiums and emails from the departmental email account(s) and personal email as it relates to student inquiries. Respond to Chat inquiries as applicable. Review and access appropriate screens and systems to inform customers if documents are complete or incomplete and what is needed to complete the Financial Aid process or to respond to questions. Key comments on RHACOMM. Complete weekly reports, call campaigns and other duties as assigned.

Posting Detail Information

**Posting Number** SPA01444P

**Open Date** 01/12/2026

**Close Date** 01/18/2026

Special Instructions to Applicants

Applicant Documents

Required Documents

1. Resume/CV

Optional Documents

1. Cover Letter

2. Unofficial Transcripts (official required from selected candidate)

3. DD-214 (Veterans Only)

4. Letter of Recommendation 1

5. Letter of Recommendation 2

6. NGB23A or NGB22/DD256 (National Guard Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. *Explain your working knowledge of Federal Financial Aid regulations and programs.(Open Ended Question)

2. *Explain what exceptional listener/customer service means to you.(Open Ended Question)

3. *What is your working knowledge of Banner or equivalent system?(Open Ended Question)

North Carolina Central University

1801 Fayetteville St.

Durham, NC, 27707

Mainline: 919-530-6100

The Clery Act (https://www.facebook.com/NCCUEagle/)

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