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Become a part of our caring community and help us put health first

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

IFG is a subsidiary of Humana

The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Position Overview

The Senior Learning Design Professional leads the design and development of engaging, effective learning experiences that drive performance improvement for Medicare Advantage sales agents and agency partners. This role requires deep expertise in instructional design, eLearning development, and adult learning principles, combined with the ability to translate complex Medicare regulations and sales strategies into accessible, actionable training content.

Key Responsibilities

Learning Solution Design & Development

+ Analyze learning needsthrough stakeholder consultation, performance data analysis,and needsassessments to determineappropriate learninginterventions.

+ Design and develop multi-modal learning solutions including eLearning modules, instructor-led training materials(slide decks, facilitator guides), performance support tools(meeting-in-a-box, job aids), microlearning assets, and mobile learning experiences that reflect diverse representation and are accessible to all learners.

+ Write clear, measurable learningobjectives,and design performance assessments thatvalidatelearning transfer and business impact.

+ Create storyboards, scripts, and interactive eLearning courses using industry-standard authoring tools (Articulate Storyline, Rise,Vyond, Cornerstone).

+ Develop visual assets and multimedia content that enhance learner engagement and knowledge retention while meeting WCAG 2.1 AA accessibility standards.

+ Ensure all learning content meets compliance requirements for Medicare Advantage andmaintainsCMS regulatory alignment.

+ Design content that accommodates multiple carriers' products, policies, and processes (Humana plus 10+ other insurance carriers).

+ Write authentic and valid knowledge assessments.

Learning Facilitation

+ Facilitate engaging virtual instructor-led sales skills and leadership training as well as ad hoc team building exercises.

Stakeholder Partnership & Consultation

+ Partner with subject matter experts, compliance leaders, sales managers, and agency principals to gather content requirements andvalidateaccuracy.

+ Conduct consultative needs analysis todeterminewhether learning solutions are necessary or if alternative performance interventions are moreappropriate.

+ Present design concepts and prototypes to stakeholders, incorporating feedback whilemaintaininginstructional integrity.

+ Educate stakeholders on adult learning principles andevidence-based instructional strategies.

Quality Assurance & Continuous Improvement

+ With our organizationeffectivenessprogressional, track and analyze training program effectiveness through learner satisfaction surveys, knowledge assessments,completion rates,and performance metrics.

+ Conduct regular content audits to ensure materialsremaincurrent with Medicare regulations, product updates, and industry changes.

+ Implement iterative improvements based on learner feedback, performance data, and evolving business needs.

+ Maintain content version control and documentation in SharePoint andourlearning management system(Cornerstone).

Learning Technology & Innovation

+ Leverage Cornerstone LMS capabilities to deliver personalized learning paths and track learner progress.

+ Utilize collaboration tools (Microsoft Teams, SharePoint, Zoom, Lucid Chart, PowerPoint) tofacilitatecontent review processes and knowledge sharing.

+ Explore and recommend emerging learning technologies.

+ Contribute to learning design standards, templates, and best practices documentation.

Use your skills to make an impact

Required Qualifications

Education & Experience

+ Bachelor's degree in Instructional Design, Education, Psychology, Communications, or related field

+ 5+ years of learning design and eLearning development experience

+ Demonstrated experience designing learning solutions for complex,highlyregulated subject matter

+ Portfolioshowcasingdiverse learning deliverables (eLearning, blended learning, performance support)

Technical Skills

+ **Expert** **proficiency** **in eLearning authoring tools:** Articulate Storyline 360, Rise 360, Vyond

+ **Strong** **proficiency** **in:** Learning Management Systems (Cornerstone preferred),Microsoft Office Suite (PowerPoint, Word, Excel), Microsoft Teams, SharePoint

+ **Working knowledge of** **:** SCORM/xAPIstandards, basic HTML/CSS

+ **Audio/visual production skills:** Audio editing (Adobe Audition), video editing (AdobeAfterEffects,Adobe Premiere), graphic design (Adobe Creative Suite basics)

+ **General tech-savviness:** Comfortable learning new platforms quickly, troubleshooting technical issues, and adapting to evolving technology landscape

Knowledge & Competencies

+ Deep understanding of adult learning principles, instructional design models (LLAMA,SAM, Backwards Design, Kirkpatricklevels of evaluation,Cathy Moore’sAction Mapping, Bloom’s Taxonomy), and evidence-based learning strategies

+ Ability to translate complex, technical subject matter (like Medicare Advantage plan structures, CMS regulations, sales methodologies) into clear, engaging learning content

+ Well-versed in psychometrics

+ Engagingfacilitator in virtual environments

+ **Business acumen:** Data-driven decision-making mindset; ability to connect learning solutions to business outcomes and ROI

+ Strong project management skills with ability to manage multiple concurrent projects and meet deadlines

+ Exceptional written and verbal communication skills

+ Collaborative mindset with ability to navigate competing stakeholder priorities

+ Experience with accessibility standards (WCAG, Section 508)

+ Familiarity with learning analytics and data visualization tools (Power BI)

Preferred Qualifications

+ Master's degree in Instructional Design, Learning and Performance, Education, or related field

+ Experience in healthcare, insurance, or other highly regulated industry

+ Knowledge of Medicare Advantage products, sales processes, or insurance compliance

Additional Information

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

Work-At-Home Requirements

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Team Culture & Working Environment

About IFG** **and Our Team

Innovative Financial Group (IFG) is a subsidiary of Humana that operates as a field marketing organization (FMO), selling Medicare Advantage and supplemental insurance products from 10+ carriers—not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them navigate multiple carriers' products, regulations, and sales processes.

We're a newly formed team building IFG University from the ground up—we've selected Cornerstone as our LMS, we're designing our content strategy based on comprehensive stakeholder research, and we're establishing processes that will scale. This is a unique opportunity to shape the foundation of a learning function and make a lasting impact.

What We Value

+ **Collaboration over silos:** We break down barriers between Marketing, Training, Communications, and Learning Design.

+ **Learner-centricity:** We design back from what agents need, notwhat'seasiest for us.

+ **Data-informed decisions:** We measure what matters and continuously improve.

+ **Intellectual curiosity:** We embrace complex subject matter and find ways to make it accessibleanddigestible.

+ **Inclusive leadership:** We create space for diverse perspectives and challenge assumptions respectfully.

+ **Agility:** We move quickly, learn from experiments, and adapt based on feedback.

+ **Friendly and Fun:** Weinteract with others in a positive way and know that learning should be enjoyable!

Work Model

+ **Remote work with up to 10% travel** for team meetings, training delivery, or stakeholder sessions

+ Collaborative team culture with regular synchronization and knowledge sharing

+ Opportunities for professional development and skill building

+ Supportive leadership committed to your growth and success

Our Commitment to Inclusion & Accessibility

Every member of our team is responsible for creating learning experiences that reflect diverse representation and are inclusive and accessible to all learners. This includes:

+ Designing content that features diverse learner personas and scenarios.

+ Ensuring all digital learning materials meet WCAG 2.1 AA accessibility standards (screen reader compatibility, captions, color contrast, keyboard navigation).

+ Using inclusive language,interrogating biases,and avoiding assumptionsabout learners' backgrounds, abilities, or experiences.

+ Creating multiple pathways for learners todemonstrateknowledge and accommodate differentabilitiesandlearning preferences.

+ Continuously seeking feedback from diverse learner populations to improve inclusivity.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 01-15-2026

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.