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Become a part of our caring community and help us put health first

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

IFG is a subsidiary of Humana

The Senior Learning Facilitation Professional conducts or facilitates training courses for organization employees or external audiences. The Senior Learning Facilitation Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Position Overview

The Senior Learning Facilitator delivers high-impact, engaging, virtual instructor-led training experiences that develop Medicare Advantage sales agents into confident, compliant, and successful performers. This role requires deep expertise in Medicare Advantage sales, exceptional platform skills, and the ability to create an inclusive learning environment where agents build practical skills that they can immediately apply.

Key Responsibilities

Training Delivery & Facilitation

+ Plan, coordinate, and deliver virtual instructor-led training (VILT) for new and experienced Medicare Advantage sales agents.

+ Facilitate new agenttrainingprograms, product training (across 10+ insurance carriers), sales skills development, compliance training, and ongoing professional development sessions.

+ Create psychologically safe, inclusive learning environments that encourage participation from all learners, honor diverse perspectives, and accommodate differentinstructional techniques.

+ Adapt facilitation approach in real-time based on learner engagement, comprehension signals, and group dynamics.

+ Leverage breakout discussions, role-plays, case studies, and scenario-based activities that reflect diverse customer and agent personas.

+ Utilize virtual training platforms (Zoom, Teams, Kahoot,Lucidchart) effectively with polls, chat, breakout rooms, and interactive features while ensuring accessibility for all participants.

+ Model consultative sales behaviors and multi-carrier Medicare Advantageexpertisethroughout training delivery.

Content Enhancement & Collaboration

+ Partner with Learning Design Professionals to review, refine, and enhance training content based on delivery experience and learner feedback.

+ Provide subject matterexpertiseon Medicare Advantage sales processes, objection handling, needs analysistechniques, and carrier-specific product features.

+ Collaborate with stakeholders (sales managers, agency principals, compliance)and learning designerstoidentifyperformance gaps and training needs.

+ Develop supplemental materials, job aids, and“meeting-in-a-box”resourcesto extend learning beyond formal training sessions.

+ Contribute real-world examples, scenarios, and best practices from field experience to enrich learning content.

Learner Assessment & Support

+ Conduct pre-training assessments to gauge learner readiness and customize delivery approach.

+ Facilitate performance assessments, skills demonstrations, and role-play evaluations to measure competency.

+ Provide constructive, real-time feedback to learners on their sales skills, product knowledge, and compliance understanding.

+ Track attendancein Cornerstone,monitorindividual learner progress,and provideadditionalcoaching or resources for struggling participants.

Program Effectiveness & Continuous Improvement

+ Analyze course evaluations, learner satisfaction data, and post-training performance metrics to assess training effectiveness.

+ Implement improvements to training delivery, timing, activities, and content based on feedback and outcomes.

+ Stay current on Medicare Advantage regulatory changes, CMS guidance updates, and carrier productupdates.

+ Participate in train-the-trainer sessions and professional development to continuously enhance facilitation skills.

Use your skills to make an impact

Required Qualifications

Education & Experience

+ 5+ years of training facilitation experience OR 5+ years as a Medicare Advantage sales agent withdemonstratedhigh performance

+ **Deep Medicare Advantage** **expertise** **:** Understanding of plan types (HMO, PPO, PFFS, SNP), enrollment periods, CMS regulations, compliance requirements, and competitive landscape

+ Proventrack recorddelivering engaging, effective training to diverse audiences in both in-person and virtual environments

Subject Matter Expertise (Critical)

+ **Medicare Advantage sales experience:** Ideal candidate has sold Medicare Advantage plans, understands differences in carrier products and processes, and can speak credibly about real-world sales challenges across diverse product portfolios.

+ Knowledge of consultative sales methodologies, needs-based selling, objection handling, and relationship building

+ Understanding of agent compensation structures, production metrics, and what drives agent success

+ Familiarity with CMS marketing and enrollment compliance regulations

Facilitation & Platform Skills

+ Exceptional presentation and public speaking abilities with ability to engage and inspire learners

+ Strong virtual facilitation skills withproficiencyin Zoom, Microsoft Teams, orWebEx

+ Ability to manage group dynamics, difficult participants, and diverse learning styles

+ Skilled at asking questions that promote critical thinking and drawing out learner insights

Technical & Collaboration Skills

+ Proficiencyin Microsoft Office(Outlook, PowerPoint, Word, Excel, SharePoint)and Microsoft Projectand Lists

+ Comfortable using learning management systems (Cornerstone preferred) to track learner progress

+ Collaborative mindset with ability to partner effectively withlearningdesigners and subject matter experts

+ Strong organizational skills and attention to detail in managing training schedules and documentation

+ Willingness to obtain a health insurance license within first90 days

Preferred Qualifications

+ Bachelor's degree in Business, Communications, Education, or related field

+ Active health insurance license

+ Experiencefacilitatingleadership development, communication skills, or coaching training for agency principals

+ Experience with Kirkpatrick evaluation model or other training effectiveness measurement frameworks

+ Familiarity with tools for creating interactive activities (Kahoot)

Additional Information

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

Work-At-Home Requirements

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Team Culture & Working Environment

About IFG and Our Team

Innovative Financial Group (IFG) is a subsidiary of Humana that operates as a field marketing organization (FMO), selling Medicare Advantage and supplemental insurance products from 10+ carriers—not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them navigate multiple carriers' products, regulations, and sales processes.

We're a newly formed team building IFG University from the ground up—we've selected Cornerstone as our LMS, we're designing our content strategy based on comprehensive stakeholder research, and we're establishing processes that will scale. This is a unique opportunity to shape the foundation of a learning function and make a lasting impact.

What We Value

+ **Collaboration over silos:** We break down barriers between Marketing, Training, Communications, and Learning Design.

+ **Learner-centricity:** We design back from what agents need, notwhat'seasiest for us.

+ **Data-informed decisions:** We measure what matters and continuously improve.

+ **Intellectual curiosity:** We embrace complex subject matter and find ways to make it accessible and digestible.

+ **Inclusive leadership:** We create space for diverse perspectives and challenge assumptions respectfully.

+ **Agility:** We move quickly, learn from experiments, and adapt based on feedback.

+ **Friendly and Fun:** We interact with others in a positive way and know that learning should be enjoyable!

Work Model

+ **Remote work with up to 10% travel** for team meetings, training delivery, or stakeholder sessions

+ Collaborative team culture with regular synchronization and knowledge sharing

+ Opportunities for professional development and skill building

+ Supportive leadership committed to your growth and success

Our Commitment to Inclusion & Accessibility

Every member of our team is responsible for creating learning experiences that reflect diverse representation and are inclusive and accessible to all learners. This includes:

+ Designing content that features diverse learner personas and scenarios.

+ Ensuring all digital learning materials meet WCAG 2.1 AA accessibility standards (screen reader compatibility, captions, color contrast, keyboard navigation).

+ Using inclusive language, interrogating biases, and avoiding assumptions about learners' backgrounds, abilities, or experiences.

+ Creating multiple pathways for learners todemonstrateknowledge and accommodate different abilities and learning preferences.

+ Continuously seeking feedback from diverse learner populations to improve inclusivity.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 01-15-2026

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.