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Become a part of our caring community and help us put health first

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

IFG is a subsidiary of Humana

The Senior Organization Effectiveness Professional optimizes the effectiveness of a company, business unit, or team. Analyze the internal structure of the organization and create strategies to maximize employee work output and effectively utilize employee skills. The Senior Organization Effectiveness Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Position Overview

The Senior Organizational Effectiveness Professional serves as the strategic project manager and operational backbone for the learning design team, ensuring seamless execution of learning initiatives, data-driven decision-making, and organizational alignment. This role bridges learning strategy and execution by managing complex projects, analyzing program effectiveness, implementing process improvements, and driving change management initiatives that enable the team to scale impact efficiently.

Key Responsibilities

Learning Program & Project Management

+ Lead end-to-end project management for learning initiatives includingIFGUniversityimplementation, Cornerstone LMS deployment, curriculum development projects, and training program launches.

+ Develop detailed project plans with clear milestones, resource allocation, dependencies, risk mitigation strategies, and success metrics.

+ Apply LLAMA(Lot Like Agile Project Management Approach) tomanage learning design projects withiterativedevelopment, rapid prototyping, and continuous stakeholder feedback.

+ Facilitateproject planning, standups, demos, and retrospectives.

+ Coordinate cross-functional stakeholders across Learning Design, Marketing, Communications, Training, Compliance, Technology, and agency partners.

+ Proactivelyidentifyand resolve roadblocks, manage scope creep, and escalate critical issues appropriately.

+ Maintain project documentation, status reports, and communication cadence with leadership and stakeholders.

Data Analysis & Performance Measurement

+ Design and implement measurement frameworks to assess learning program effectiveness, learner engagement, knowledge retention, and business impact.

+ Collaborate with the data team to analyzelearning data from Cornerstone LMS including completion rates, assessment scores, learner satisfaction, time-to-competency, and engagement patterns.

+ Conduct root cause analysis on performance gaps and training challenges to inform content improvements and strategic decisions.

+ Partner with stakeholders to define KPIs for learning initiatives andestablishbaseline metrics.

+ Generate regular reports on training program ROI, learner progress, and organizational development trends.

+ Translate data into actionable recommendations that drive continuous improvement.

Process Improvement & Organizational Design

+ Evaluate andoptimizelearning team workflows, processes, and operating procedures to increase efficiency and quality.

+ Document standard operating procedures, process maps, and decision-making frameworks.

+ Identifyopportunities for automation, technology enablement, and workflow simplification.

+ Design and implement change management strategies for new learning initiatives, system implementations, and organizational transitions.

Strategic Planning & Stakeholder Management

+ Partner with learning design leadership to translate organizational strategy into operational plans and team priorities.

+ Facilitate strategic planning sessions, goal-setting workshops,and team retrospectives.

+ Build andmaintainrelationships with key stakeholders across IFG and Humana to ensure alignment on learning priorities.

+ Conduct organizational assessments toidentifyskill gaps, development needs, and opportunities for learning interventions.

+ Support change initiatives by analyzing impacts on employees, developing communication plans, andfacilitatingstakeholder buy-in.

+ Contribute to departmental strategy discussions with data-driven insights and operationalexpertise.

Use your skills to make an impact

Required Qualifications

Education & Experience

+ Bachelor's degree in business administration, Organizational Development, Project Management, Data Analytics, or related field

+ 5+ years ofagileproject management experience, preferably in learning and development, organizational effectiveness, or related function

+ Experience delivering learning programs from concept through implementation and evaluation

+ **Highly regulated industry experience** **required** **:** Background in healthcare, insurance, financial services, aerospace, orothercompliance-intensive environment

Project Management & Agile Expertise

+ **LLAMA (Lot Like Agile Management Approach) certification or experience strongly preferred** **:** Familiarity with Torrance Learning’s iterative project managementmethodologyspecifically designed for learning and development projects

+ Agile project management certification (Certified ScrumMaster, PMI-ACP,SAFeAgilist) or equivalent also valued

+ Demonstrated experience managing complex, multi-stakeholder projects with competing priorities and tight deadlines

+ Proficiencywith project management tools (Microsoft Project, Asana, Monday.com, Jira, or similar)

+ Experience withrapid prototyping, backlog management, and iterative delivery

Data Analytics & Visualization Skills

+ **Data literacy:** Ability to analyze datasets,identifytrends, and draw meaningful conclusions

+ **Power BI** **proficiency** **:** Experience building dashboards and creating visualizations to track learning program metrics

+ Proficiencyin Excel including pivot tables, data cleaning, and formulas

+ Experience working with learning management system data and learning analytics

+ Ability to translate data insights into clear narratives for diverse audiences

Technical & Collaboration Skills

+ **Detail-oriented with exceptional organizational skills:** Ability to manage multiple projects simultaneously whilemaintainingaccuracy and meeting deadlines

+ Strongproficiencyin Microsoft Office Suite (Excel, PowerPoint, Word, Project), Microsoft Teams, SharePoint

+ Experience with process mapping tools (Lucidchart)

+ Excellent written and verbal communication skills with ability to influence without authority

+ Collaborative mindset with ability to build trust across functions and levels

Preferred Qualifications

+ Master's degree in Business Administration, Organizational Development, Learning and Performance, or related field

+ PMP (Project Management Professional) certification

+ Experience with change management frameworks (ProsciADKAR, Kotter, Lewin)

+ Knowledge of instructional design processes and adult learning principles

+ Experience in healthcare or insurance industry with understanding of Medicare Advantage or CMS regulations

+ Familiarity with Cornerstone LMS or similar learning management systems

Additional Information

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

Work-At-Home Requirements

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Team Culture & Working Environment

About IFG and Our Team

Innovative Financial Group (IFG) is a subsidiary of Humana that operates as a field marketing organization (FMO), selling Medicare Advantage and supplemental insurance products from 10+ carriers—not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them navigate multiple carriers' products, regulations, and sales processes.

We're a newly formed team building IFG University from the ground up—we've selected Cornerstone as our LMS, we're designing our content strategy based on comprehensive stakeholder research, and we're establishing processes that will scale. This is a unique opportunity to shape the foundation of a learning function and make a lasting impact.

What We Value

+ **Collaboration over silos:** We break down barriers between Marketing, Training, Communications, and Learning Design.

+ **Learner-centricity:** We design back from what agents need, notwhat'seasiest for us.

+ **Data-informed decisions:** We measure what matters and continuously improve.

+ **Intellectual curiosity:** We embrace complex subject matter and find ways to make it accessible and digestible.

+ **Inclusive leadership:** We create space for diverse perspectives and challenge assumptions respectfully.

+ **Agility:** We move quickly, learn from experiments, and adapt based on feedback.

+ **Friendly and Fun:** We interact with others in a positive way and know that learning should be enjoyable!

Work Model

+ **Remote work with up to 10% travel** for team meetings, training delivery, or stakeholder sessions

+ Collaborative team culture with regular synchronization and knowledge sharing

+ Opportunities for professional development and skill building

+ Supportive leadership committed to your growth and success

Our Commitment to Inclusion & Accessibility

Every member of our team is responsible for creating learning experiences that reflect diverse representation and are inclusive and accessible to all learners. This includes:

+ Designing content that features diverse learner personas and scenarios.

+ Ensuring all digital learning materials meet WCAG 2.1 AA accessibility standards (screen reader compatibility, captions, color contrast, keyboard navigation).

+ Using inclusive language, interrogating biases, and avoiding assumptions about learners' backgrounds, abilities, or experiences.

+ Creating multiple pathways for learners todemonstrateknowledge and accommodate different abilities and learning preferences.

+ Continuously seeking feedback from diverse learner populations to improve inclusivity.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 01-15-2026

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.