• Help Desk - Tier 1

    Robert Half Technology (Sandy Springs, GA)


    Description

    Please note this role is onsite M-F in Sandy Springs, GA. Candidates that don't live in Metro Atlanta will not be considered for this position!

     

    About the Role

     

    We are seeking a Help Desk Technician (Tier 1) to provide day-to-day technical support for corporate IT systems and infrastructure. This role involves assisting employees with hardware, software, and network issues, as well as supporting onboarding and offboarding processes. You’ll work on a mix of daily support tickets, walk-ups, remote troubleshooting, and occasional project work.

    Key Responsibilities

    + Provide technical support for internal systems, hardware, and network infrastructure via walk-ups, tickets, email, IM, or phone

    + Install, upgrade, and support computer systems, software, peripherals, and multimedia conferencing solutions

    + Assist with server and networking infrastructure as needed

    + Handle onboarding and offboarding of users, including new hire setup

    + Offer facilities support for office locations, including building, telco, and ISP management

    + Participate in client's initiatives and project work as assigned

    Requirements

    Required Skills & Experience

    + Solid understanding of corporate IT technology solutions and infrastructure

    + Experience supporting Windows, MacOS, and Linux (Ubuntu) environments

    + Knowledge of AV support

    + Experience with Microsoft Intune/Autopilot imaging

    + Strong troubleshooting and customer service skills

     

    Preferred Skills

     

    + Familiarity with ticketing systems and remote support tools

    + Ability to manage multiple priorities in a fast-paced environment

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .