"Alerted.org

Description - hybrid; 4 days onsite; 1 day remote

- contract, potential for hire

- dress code: business casual

- parking: free

- schedule: Monday-Friday, 9am-5pm (standard business hours are between 8:30am-5pm)

Job Summary: The Key Account Coordinator and Sales Support Specialist will serve as a developmental role within the Sales function team and will be responsible for connecting with existing and potential customers in order to engage and create a service focused relationship. This role will consist largely of partnering with the sales team and offer support on inside sales activities such as coordination of cargo forecasts and deliveries, prioritization and allocation of vessel space and maintaining customer contracts, tariffs and schedules. Also responsible for cargo quality improvement and customer damage claims. In addition, and as support to outside sales, the Sales Support Specialist will visit to client’s sites and have direct interactions with key stakeholders of our customers in order to understand the customers' needs, inform customers about the Company's offerings, and make suggestions for how the Company's services can effectively suit the customer’s needs.

Job Responsibilities:

• Maintain and initiate contact with existing working level customers to coordinate cargo deliveries.

• Maintain accurate customer profiles and files. Share with overseas MOL RORO sales groups.

• Review and process new customer registration forms to ensure all required information is complete and accurate.

• Review monthly tonnage plans with LM and KAM. Develop optimal plans to effectively serve the customer.

• Assist KAM in developing regional sales plans with target accounts and coordinate with overseas MOL RORO sales groups.

• Work toward achieving and exceeding individual and group sales budgets (revenue, vehicle volume, and PL.)

• Utilize LM data & create and distribute accurate scheduling to existing and future customer base.

• FMC filing (Spot and Service contract)

• Maintenance of service contract rate list sheet and send to relevant party when changes are made.

• Maintain accurate mafi trailer forecasts and distribute same with operations and LM.

• Collect information from various media and new sources and share with overseas MOL RORO sales groups.

• Oversee pricing requests from MOL website, LM, and Key Account Managers

• Responsible for PCC.net contract & tariff creation and maintenance.

• Provide assistant for investigation of Account Receivable maintenance and resolving invoice discrepancies.

• Provide creative communication and solutions between accounts and the Company

• Promote teamwork with primary booking office and primary documentation office as well as overseas MOL

RORO sales groups.

• Distribute weekly schedules to customers.

• Keep customer account records up to date and coordinate with Customer Service to track and follow up on overdue invoices.

• Provide support and coverage for the customer service representative during their absence.

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