• Collections Specialist

    Robert Half Accountemps (Elk River, MN)


    Description

    Position Summary

    The Collections/Cash Applications Administrator is responsible for managing the accurate and timely application of payments, resolving payment discrepancies, and overseeing collection activities to ensure optimal cash flow. This role plays a critical part in maintaining the financial health of the organization by ensuring patient accounts and insurance payments are processed efficiently and in compliance with healthcare regulations.

    Key Responsibilities

    + Cash Applications:

    + Accurately post patient and insurance payments to the appropriate accounts in the billing system.

    + Reconcile daily deposits and electronic remittance advice (ERA) with bank statements.

    + Research and resolve unapplied or misapplied payments promptly.

    + Collections:

    + Monitor aging reports and follow up on outstanding balances with patients and insurance carriers.

    + Initiate collection calls, send statements, and manage payment plans in accordance with company policies.

    + Escalate delinquent accounts for further action or third-party collections when necessary.

    + Dispute Resolution:

    + Investigate and resolve payment discrepancies, denials, and underpayments.

    + Collaborate with billing and coding teams to correct claim errors and resubmit as needed.

    + Compliance & Reporting:

    + Ensure adherence to HIPAA and healthcare compliance standards.

    + Prepare and maintain accurate reports on cash posting, collections activity, and account status for management review.

    + Customer Service:

    + Provide professional and empathetic communication with patients regarding account balances and payment options.

    + Respond to inquiries from insurance companies and internal departments promptly.

    Requirements

    Qualifications

    + Education:

    + High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, or Healthcare Administration preferred.

    + Experience:

    + 2+ years of experience in healthcare collections, cash applications, or revenue cycle operations.

    + Familiarity with medical billing systems (e.g., Epic, Cerner) and electronic payment platforms.

    + Skills:

    + Strong attention to detail and accuracy in financial transactions.

    + Excellent communication and negotiation skills.

    + Proficiency in Microsoft Office Suite (Excel, Word) and ability to learn new software quickly.

    + Knowledge of insurance processes, EOBs, and healthcare reimbursement methodologies.

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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