• Customer Support Representative - Autobody

    Robert Half Office Team (Oceanside, CA)


    Description

    A well-established auto body and collision repair shop in Oceanside is seeking a professional and customer-focused Customer Support Representative to serve as the primary point of contact for customers and insurance partners throughout the repair process. This role is ideal for someone who enjoys balancing customer communication, administrative accuracy, and collaboration with technicians and estimators. The Customer Support Representative will guide customers from vehicle drop-off through completion, ensuring timely updates, accurate documentation, and a smooth repair experience. This role requires strong communication skills, attention to detail, and comfort working in a fast-paced shop environment.

    Key Responsibilities

    + Communicate regularly with customers, insurance adjusters, and internal departments to provide repair status updates

    + Coordinate with estimators and technicians to relay accurate timelines and scope changes

    + Address customer questions or concerns promptly and professionally

    + Review repair orders and ensure documentation is complete and accurate

    + Assist with estimating updates, deposits, and payment collection

    + Maintain detailed customer records, including authorizations, photos, and repair documentation

    + Schedule vehicle drop-offs and pickups as needed

    + Support front office operations and administrative tasks

    Requirements

    + 2+ years of customer service or front office experience

    + Experience in automotive, collision repair, or service environments preferred

    + Strong verbal and written communication skills

    + Proficiency in Microsoft 365 applications

    + Comfortable handling multi-line phone systems

    + Ability to use standard office equipment including copiers and scanners

    + Strong organizational skills and attention to detail

    + Professional demeanor and customer-first mindset

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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