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Description We are looking for a dedicated Customer Service Manager to lead and support a team in delivering exceptional customer experiences. This role requires strong leadership skills and a deep understanding of order processes from initiation through fulfillment. The position is based in Franklin, Indiana, with the opportunity for flexible scheduling as needed.

Responsibilities:

• Provide hands-on supervision and guidance to a team of five customer service professionals.

• Oversee the order process from entry to fulfillment, ensuring accuracy and efficiency.

• Resolve customer inquiries and complaints promptly to maintain high levels of satisfaction.

• Monitor team performance and implement strategies for continuous improvement.

• Collaborate with other departments to streamline workflows and enhance service delivery.

• Train and mentor team members to develop their skills and knowledge.

• Maintain detailed records of customer interactions and order statuses.

• Ensure compliance with company policies and procedures in all customer service activities.

• Analyze customer feedback to identify trends and recommend solutions.

• Prepare regular reports on team performance and customer service metrics. Requirements • Proven experience in customer service management or a similar leadership role.

• Strong knowledge of order entry and fulfillment processes.

• Excellent communication and conflict resolution skills.

• Ability to manage and motivate a team effectively.

• Proficiency in handling customer inquiries in a call center environment.

• Detail-oriented with the ability to multitask in a fast-paced setting.

• Familiarity with customer service software and tools.

• Demonstrated problem-solving abilities and a customer-focused mindset.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .