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Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Richmond, Virginia. This position requires excellent communication and problem-solving skills to assist customers with inquiries and ensure their satisfaction. You will play a key role in supporting housing programs and maintaining high service standards.

Responsibilities:

• Provide courteous and empathetic assistance to customers, striving to resolve inquiries during the first interaction.

• Develop a thorough understanding of Low Income Public Housing and Housing Choice Voucher Program policies to address customer concerns effectively.

• Follow up on unresolved issues to ensure timely resolution and customer satisfaction.

• Maintain customer service ratings in alignment with established benchmarks and guidelines.

• Participate in mandatory training sessions to stay updated on organizational policies and procedures.

• Utilize approved scripts and protocols to determine appropriate resolutions or escalate issues to management when necessary.

• Accurately input call details and customer interactions into the organization's database. Requirements • Previous experience in a call center or customer service role.

• Strong verbal communication skills with the ability to convey empathy and professionalism.

• Proficiency in handling both inbound and outbound calls.

• Ability to manage data entry tasks efficiently and with attention to detail.

• Familiarity with housing programs or government services is a plus.

• Capable of multitasking and working in a fast-paced environment.

• Commitment to maintaining high customer satisfaction standards. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .