• Customer Support Specialist

    Robert Half Office Team (Carlsbad, CA)


    Description

    A growing company in Carlsbad is seeking a detail-oriented Customer Support Specialist to support client accounts and internal operations. This role focuses on maintaining strong client relationships, resolving inquiries efficiently, and ensuring seamless coordination between customers and internal teams. The Customer Support Specialist will manage inbound requests, track service issues, and support order or account-related processes. This position is ideal for someone who thrives in a structured environment and enjoys providing dependable, high-quality support.

    Key Responsibilities

    + Serve as the primary contact for customer inquiries via phone and email

    + Coordinate with internal teams to resolve service or order-related issues

    + Track customer interactions and maintain accurate records in internal systems

    + Provide timely follow-up to ensure customer satisfaction

    + Assist with order processing, documentation, and reporting

    + Identify recurring issues and communicate trends to management

    + Support process improvements to enhance customer experience

    Requirements

    + 2–4 years of customer support or client services experience

    + Strong problem-solving and organizational skills

    + Excellent written and verbal communication abilities

    + Proficiency in Microsoft Office and CRM systems

    + Ability to manage multiple priorities and deadlines

    + Professional, calm, and customer-focused demeanor

    + Experience in manufacturing or service-based industries preferred

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .