• Patient Access Specialist

    Actalent (Sparta, NJ)


    Job Title: Patient Access SpecialistJob Description

     

    As a Patient Access Specialist, you will support back office functions as a medical assistant within a medical practice. You will interact with patients both in-office and over the phone to explain the support offered and update patient medical records by taking vitals. Your role will serve as the escalation point for unresolved patient billing questions, and you will manage surgical pre-payments and collections. Additionally, you will review and interpret Explanation of Benefits (EOBs) to clarify charges and insurance codes for patients.

    Responsibilities

    + Meet with patients in-office and via phone calls to explain support and update medical records.

    + Serve as the escalation point for patient billing questions that cannot be resolved by the billing team.

    + Review and interpret Explanation of Benefits (EOBs) to clarify charges and insurance codes for patients.

    + Manage surgical pre-payments and collections, including patient outreach to explain estimated costs prior to procedures.

    + Use Excel to calculate surgery cost estimates based on insurance benefits and collect payment in advance when possible.

    + Review post-surgery insurance coverage to determine if patient refunds are required.

    + Reconcile infusion payments, ensuring posted payments align with the organization's submissions.

    + Handle a daily workload consisting of approximately 85% collections, surgery estimates, patient billing questions, and refund checks, and 15% reconciliation and infusion-related tasks.

    + Perform collections activities, including patient communication and payment support.

    + Provide clear explanations of benefits and financial responsibilities to patients.

    Essential Skills

    + High School diploma

    + Basic Excel skills

    + Insurance knowledge and EOB experience

    + Insurance verification

    + Patient access

    + Customer service

    + Medical terminology

    Additional Skills & Qualifications

    + Knowledge of reconciliation is a plus

    Work Environment

    The role is based in the Sparta office, working a Monday through Friday day shift with start times between 7-8 AM. Once a shift is chosen, it remains consistent. You will collaborate with the front desk, patient accounts, and the accounting department. Enjoy a supportive work environment with a large network of 7 offices all located in NJ, maintaining a small group feel. Permanent perks include a 401K match, generous PTO packages, and bonding activities with a yearly party. The organization has over 80 employees across all skillsets.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Sparta, NJ.

    Pay and Benefits

    The pay range for this position is $25.00 - $27.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Sparta,NJ.

     

    Application Deadline

     

    This position is anticipated to close on Jan 26, 2026.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.