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Job Description:

Role Summary/Purpose:

As the General Manager of PayPal branded credit products, the role is responsible for leading and managing all aspects of the Client relationship and portfolio performance for the PayPal co-brand cards as well as PayPal Credit. The role of the GM is to effectively grow assigned portfolio to increase assets/accounts within defined risk parameters, profitably execute growth initiatives, introduce additional products, lead Synchrony's cross-functional team, manage assigned resources and enhance the client relationship in order to retain and grow the business.

_Our Way of Working_

_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._

_This role requires the individual to go into a Synchrony Hybrid Hub Location on a regular basis._

Essential Responsibilities:

+ Requires complex judgment based on advanced analytical thought.

+ Develop and manage strategic action plans to achieve performance targets; within defined risk parameters.

+ Lead the cross-functional client team in supporting the client as well as achieving key deliverables.

+ Understand portfolio dynamics to develop, support and implement key business strategies.

+ Understand and deliver key client metrics.

+ Own and drive overall portfolio financial performance as well as key growth metrics.

+ Provide leadership to ensure adherence with all external and internal Compliance and Regulatory requirements.

+ Assess client teams' performance against goals and take proactive action as needed.

+ Develop and maintain excellent working relationship with the client and all key stakeholders.

+ Interface/partner with functional peers in establishing strategies to support the client & sales agendas.

+ Lead the development process for all performance targets.

+ Perform other duties and/or special projects as assigned

Qualifications/Requirements:

+ Bachelor's degree or 15 years of relevant experience.

+ Minimum 10 years of credit card portfolio management experience at a senior level. Demonstrated success leading a team with proven track record of delivering results.

+ Deep and broad knowledge/ understanding of multiple business models and business/ financial strategies across a range of geographies and business sectors.

+ Minimum of 8 years experience in Client relationship building and client management skills.

+ Proven knowledge of external Regulatory and Compliance Requirements.

+ Minimum of 7 years experience influencing internal and external senior corporate decision-makers.

+ Minimum of 7 years negotiation and contract management experience

+ Must be willing to travel up to 30% of the time.

+ **Ability and flexibility to travel for business as required**

Desired Characteristics:

+ Skilled communicator who influences and negotiates with great latitude on outcomes

+ In-depth knowledge of how own function integrates within the business and of direct competitors (products/services).

+ Strong overall knowledge of card business including risk, collections, operations, marketing and finance.

+ MBA

+ eCommerce, and Payment Industry experience

+ Proven ability to drive business growth and new product development.

+ Strategic thinker with excellent commercial judgment and business sense.

+ Superior client relationship and negotiations skills.

+ Self-starter, high level of motivation and ability to work well independently as well as motivate and energize teams.

Grade/Level: 17

The salary range for this position is **260,000 - 430,000** USD Annual. This position is also eligible for an Annual Incentive Plan target of 40% of salary and an Annual Equity target of 40% of salary.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Sales