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Customer Contracts Administrator (I or II)

**Date:** Jan 12, 2026

**Location:** HAMPTON, VA, US, 23661

**Company:** Dominion Energy

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

Job Summary

Assists in the development, negotiation, amendment, implementation and administration of agreements, contracts and terms and conditions for major retail customer groups and County, Municipal and State groups. Develops knowledge of and learns to provide direction in interpreting policies, procedures, agreements and filed terms and conditions. Assists in providing interpretation, guidance and support in the administration and enforcement of contractual matters, service agreements and regulatory issues. Assists in interpretation of existing Franchise agreements for Distribution business unit.Assists with processing of Service Territory Boundary Adjustment requests. Advises on contractual rights and obligations and resulting economic and legal consequences. Assists in publication of all major Design cost to customer process improvements. Assists in training of company personnel. Assists in developing and implementing company policies and procedures affecting major customer groups, including long-range planning and analysis of industry trends. Assists in difficult or complex customer negotiations and/or participates in negotiations regarding agreements, contracts and terms and conditions. Assists in preparation of complex customer agreements and contracts and of complex or master agreements for large customer groups and special customer classifications. Assists in preparation of complex project design parameters to determine customer charges. Advises on need for legal review and advice on particular issues. Assists in preparation of testimony, exhibits and filings with regulatory commission involving contractual matters, agreements and terms and conditions. May assist in major outage response including patrolling, guiding crews, analysis of outage data, etc.

Required Knowledge, Skills, Abilities & Experience

The knowledge, skills, abilities and experience required for entry into this job include the following:

**Customer Contracts Administrator I:** A minimum of 2 years of Electric Distribution experience

**Customer Contracts Administrator II** : 2-3+ years directly related experience with at least 2 years of Electric Distribution experience

Basic knowledge of contracts and customer agreements. Basic knowledge of regulatory methods, requirements and procedures. Basic knowledge of company policies, procedures, terms, and conditions regarding electric service facilities and charges. Basic knowledge of accounting, finance, and rate-making principles. Excellent verbal and written communication skills (including technical writing). Organizational and project management skills. Negotiation skills. Computer skills. Works with guidance. Able to interpret and apply complex policies and procedures. Analytical and statistical abilities. Creative and abstract thinking abilities. Project leadership abilities.

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Bachelor

Preferred Discipline(s): Business

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Travel Up to 25%

Other Working Conditions

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

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