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Job Title: Order Entry SpecialistJob Description

We are seeking a dedicated Order Entry Specialist to join our team, focusing on providing outstanding customer service. This role involves managing customer orders primarily through emails and assisting in enhancing the customer order process. The ideal candidate will contribute to delivering an exceptional buying experience, product delivery, and after-sale service.

Responsibilities

+ Complete assigned tasks efficiently and within specified time frames.

+ Effectively manage time to accomplish tasks.

+ Enter customer orders into the company's computerized order processing system accurately and interpret the information efficiently.

+ Read trade publications and other sources to seek new information.

+ Maintain awareness of different branch operations and their interrelations.

+ Cooperate seamlessly with showroom, warehouse, and slab sales personnel.

+ Ensure commitments to customers and coworkers are reasonable and achievable.

+ Work well within a team environment, participating in special events when required.

+ Stay informed about competitors and their products.

+ Demonstrate proficiency in using company computer applications.

+ Keep current on new, discontinued, or out-of-stock products and introduce customers to similar alternatives when needed.

+ Engage in problem solving by actively listening to clients and coworkers.

+ Balance ongoing projects with immediate demands of the order desk.

Essential Skills

+ Customer service orientation

+ Proficiency in computer skills and order entry

+ Experience with Microsoft Office

+ Email customer service expertise

+ Good numerical skills

+ Technical proficiency in data entry (2+ years experience)

+ Ability to calculate figures and apply basic algebra

+ Time management and multitasking skills

Additional Skills & Qualifications

+ Familiarity with Profit21 system (training provided)

+ Bilingual in Spanish is an advantage

+ Experience in freight, logistics, or LTL deliveries

+ Background in upscale retail or serving is beneficial

+ Kindness and customer-first mentality

+ Experience in the tile or interior design industry

Work Environment

This role is onsite at a desk behind the showroom, working with up to five other order desk clerks. The work environment is clean and supportive, with hours from 7:25 am to 5 pm, including a 30-minute lunch and two 10-minute breaks. The position requires working 1-2 Saturdays per month, typically 4-5 hours, with the option for two days off during the week. The office provides a positive atmosphere with amenities like free coffee, occasional catered lunches, Christmas parties, and employee recognition events. Reasonable accommodations are available for individuals with disabilities.

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Application Deadline

This position is anticipated to close on Jan 16, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.