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Job Description

Global Clinical Supply (GCS) is part of our Research & Development Division and oversees the integrated clinical supply chain for all our Company's assets in clinical trials. GCS manages planning, sourcing, labelling, packaging, and delivery of clinical supplies for over 1,000 trials across more than 60 countries, complying with US and global regulations. Within GCS, the External Partnerships and Sourcing (EPS) team handles third-party vendor relationships, sources qualified direct materials and services and manages supplier performance. By maintaining strong external partnerships, EPS supports efficient, high-quality clinical supply delivery for successful global trials.

The **Senior Specialist, Supplier Relationship Management & Process Optimization** will be primarily focused on relationship management activities, such as supplier governance and escalation management. This individual will also focus on the deployment and continuous improvement of the established supplier governance framework and onboarding/offboarding of suppliers while developing a stronger framework supporting supplier integrations beyond our existing strategic partners. This role will include driving effective and consistent supplier governance to ensure robust performance management, consistent governance frameworks, clear objectives, effective scorecard practices, and effective use and maintenance of the External Partnerships Playbook. This role will lead the Relationship Management Center of Excellence meetings and related activities to promote consistent practices and collaboration across all service lines.

This role will also deploy advanced project management and problem-solving skills to drive process optimization across key areas within EP&S. This role will focus on taking ownership of projects that span multiple service lines and/or suppliers, proactively lead cross-functional initiatives, and ensure end-to-end results are achieved. Deviation management and support of supplier investigations will also be performed by this individual as needed.

Primary Responsibilities Include:

+ Organize, facilitate and execute routine Relationship Management Center of Excellence (CoE) meetings by establishing intentional agendas with clear next-step actions to promote consistent practices across the relationship management functions within EP&S and ensuring a streamlined attendance and focus on scorecard effectiveness driving efficient E2E supply chain accountability.

+ Further develop and maintain the External Partnerships Playbook.

+ Triage, resolve, and close escalations across EP&S raised by internal stakeholders by swiftly assessing issues, coordinating solutions, and ensuring thorough documentation and completion.

+ Effectively support supplier performance in accordance with our established governance process with clearly defined objectives against established KPIs.

+ Identify, develop, and deploy improvements to governance frameworks. Improve processes across EP&S functions and GCS suppliers, focused on increasing efficiency, advancing automation/dashboarding, supplier scorecard and developing or maintaining operational resources and tools.

+ Onboarding and offboarding of new or existing suppliers according to External Partnerships Playbook.

+ Work with suppliers to improve existing processes, ensuring consistent application and supporting sourcing management as needed.

+ Effectively project manage key EP&S priorities to support LT and XLT as needed.

+ Support any deviation management and supplier related investigations as needed and support broader EPS as overflow deviation support.

Education/Experience:

+ BS/BA degree

+ Minimum of 3 years of working experience with or within a healthcare/consumer care/pharma or technology industries; project management or relationship management experience.

Primary Skills Include:

+ Strong escalation, interpersonal, communication, and leadership skills.

+ Ability to lead by influence and work effectively in matrix organizational structures

+ Demonstrated ability to develop strong relationships and execute on priorities with a diverse group of stakeholders

+ Strategic thinking and independent decision-making abilities with an out of the box mindset

+ Demonstrated ability to communicate clearly, effectively and tactfully to interact with different global professional levels and external stakeholders

+ Excellent written and verbal communication

+ Strong command of Microsoft Tools: Word, Powerpoint, Excel. Other tools such as PowerBI, PowerAutomate, QlikSense a big plus.

+ A dedication to solving complex and challenging problems with a creative mind and imaginative strategies.

\#PSCS

\#eligibleforERP

Required Skills:

Adaptability, Adaptability, Change Management, Clinical Supplies Management, Clinical Supply Chain Management, Clinical Trial Management, Clinical Trials, Cross-Functional Team Leadership, Data Analysis, Good Manufacturing Practices (GMP), Governance Framework, Interpersonal Relationships, Key Performance Indicators (KPI), Logistics, Materials Requirements Planning (MRP), Organizational Performance Management, Process Optimization, Procurement, Production Management, Project Management, Relationship Management, Risk Management, Supplier Integration, Supplier Relationship Management, Supply Chain Optimization {+ 4 more}

Preferred Skills:

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$117,000.00 - $184,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

01/19/2026

*A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.

**Requisition ID:** R380446