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Looking for someone with insurance experience (life insurance, annuities, contracts/licensing experience). Will be a true contract to hire role - looking for someone on the team long term.

Daily Duties:

Will assist with general data entry and administrative duties to assist agencies and back office team - tasks include updating commissions and licensing in the system for agencies, updating account information, etc.

Very task and process oriented role - will be trained on 16-17 different processes and functions.

Once fully trained on all 17 processes (takes about 6 months) - this role will begin assisting with customer service duties for 4 hours a day. Will be taking calls from agents and back office teams - about 10-16 calls per day; calls lasting around 4.5 mins each.

Once out of training - a day in the life will consist of begin on the phones for the morning or afternoon shift, will be given a list of all tasks to complete by end of day that is prioritized regarding the task need. Will navigate working through their task list and taking calls. Will also be required to be working in "production" or working through their administrative tasks between calls.

Summary:

The Associate Operations Representative will gain a broad range of knowledge in Contracts & Licensing and/or Commissions, providing support to distribution partners for tasks such as agent appointment, agent adds or changes, commission inquiries, as well as all other related production work. The Agency Associate Operations Representative must accurately review, process, and answer agent-related requests and inquiries. This position requires strong customer service skills. This role also requires the ability to perform complex troubleshooting and resolve service issues with urgency, accuracy and professionalism while effectively responding to inquiries from both internal and external customers.

Relationship Management: •Serve as direct point of contact for Agents, Internal Wholesalers, Sales Center, Distribution Partners, Legal, Compliance, and Accounting regarding inquiries related to appointments, agent of record changes, and commission-related work or inquiries. This includes promptly responding to routine telephone or e-mail inquiries, as well as making outbound follow-up communications, in an effort to obtain all requirements. • Follow up in a timely manner, on all work items where outstanding requirements still exist. •Develop and maintain positive relationships with all internal and external customers, providing excellent customer service via phone, email, and in person. Begin developing the ability to handle more complex or escalated inquiries with guidance as needed.

20%

Business Transaction Processing: •Process less complex Distribution Partners’ appointments, agent change requests, commission inquiries, and status requests, resulting in accurate and timely commission payments within state regulations and internal procedures • Review and analyze work-item data entry to determine if item is in good order. •Review item for completeness and once IGO, process according to procedure. • Begin to develop a working knowledge of the products and services offered by Symetra, leading to correct interpretation and application of contractual terms and obligations. Assist in identifying and resolving basic issues independently and escalate more complex problems appropriately.

75%

Administrative: •May be assigned to train co-workers on any team responsibility. •May be assigned to write or revise procedures according to department standards. •May do some system testing. •May perform a variety of administrative activities such as reviewing recurring reports and taking appropriate follow-up action, as well as other duties as assigned.

5%

Skills

data entry, insurance, customer service

Additional Skills & Qualifications

High School Diploma/GED

Insurance experience - 1+ years (life, annuities, contracts & licensing experience)

Data entry experience - 1+ years

Strong organizational and prioritization skills

Ability to multi-task well

Strong communication skills

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of West Des Moines, IA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 23, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.