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At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities ─- from remote-friendly to hybrid and in-person roles ─- and join us in our purpose of

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

+ Medical, dental, and vision care coverage

+ Paid time off plan

+ 401(k) Plan

+ Flexible Spending Accounts

+ Basic life insurance

+ Short-and long-term disability coverage

+ Accident insurance

+ Teammate Assistance Program

+ Paid parental leave

+ Domestic partner benefits

+ Mental, physical, and financial well-being programs

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:

+ Medical, dental, and vision insurance, available on first working day

+ 401(k), eligibility after 30 days of employment

+ Employee stock purchase plan

+ Tuition reimbursement

+ Development opportunities to grow your career with a global company

The anticipated salary range for this position is $16.66 - $21.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

JOB SUMMARY

Responsible for equipment set up and instruction while providing exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

+ May have to communicate or interact with, assess, or treat patients of all ages.

+ Documents all interaction with patients/customers in their record.

+ Listens and resolves complaints and refers to the appropriate personnel as warranted.

+ Preps for setups and sets equipment to prescribed therapy.

+ Answer inquiries and follows up with patients regarding technical issues with equipment.

+ Perform assessments/reassessments of each patient's care or service needs throughout the patient's contact with the organization including physical assessments; psychosocial assessments; functional assessments; and activity assessments.

+ Formulate, revise; and maintain basic patient care plans based on physician orders and assessment findings including the identification of patient problems/needs, goals, and actions and interventions relating to the care or service provided when necessary.

+ Monitor patient's response to the care or services provided, the actions or interventions taken, and the outcome of the care or service provided.

+ Educate patients and other end users with relation to their home medical equipment use by covering operating features, warranty, and safety while providing demonstrations.

+ Encourage patients with their therapy and compliance with equipment usage.

+ Promote safe, effective patient and organizational environments and equipment use.

+ Collects and processes payments from patients.

+ Completion of all paperwork relating to delivery, pick up, exchange, repair/replace, and additional forms as deemed necessary.

+ Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

+ N/A

Education and/or Experience

+ High school diploma or general education degree (GED) required.

+ Two years in person customer service interaction required.

SKILLS, KNOWLEDGE AND ABILITIES

+ Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.

+ Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.

+ Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.

+ An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.

+ Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.

+ Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Certificates, Licenses, Registrations or Professional Designations

+ N/A

Computer Skills

+ Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

+ English (reading, writing, verbal)

Mathematical Skills

+ Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

OTHER INFORMATION

_The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions._

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._

Owens & Minor and Accendra Health are now two separate companies. For a limited time, this career site will provide job opportunities for both organizations. Each job description includes the respective company designation, or you can use the company filter tool at the top of the page to sort the listings. Please ensure you confirm which company you are applying to. We are excited to have you here, and thank you for your interest in Owens & Minor and Accendra Health.

Owens & Minor (https://www.owens-minor.com/)

Accendra Health