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Job DescriptionThe Data Analyst 3 on the Credit and Payments Analytics team is responsible for delivering advanced data analysis and actionable insights to support Nordstrom's payments business. This role involves conducting deep-dive analysis, developing strategies, and producing detailed reporting via data storytelling to monitor portfolio performance, optimize vendor card marketing strategies, and enhance payment solutions. The Data Analyst 3 will work closely with cross-functional partners, the Payment Analytics Manager, and external stakeholders to provide data-driven recommendations that drive profitable growth, improve the customer experience, and mitigate risk, via start to end individual and team project ownership.Key Responsibilities:

+ Advanced Analytics & Decision Support:

+ Deliver data-driven analytics and actionable insights to guide strategic decision-making within the Payments organization.

+ Conduct advanced analysis to interpret payment fee trends, JWN channel performance, customer engagement with JWN card, and card marketing campaign effectiveness among other areas of the business

+ Develop and own forecasts, KPIs, and expectations for payment strategies, ensuring alignment with business objectives.

+ Communication & Data Storytelling:

+ Work using visualization and presentation tools to deliver a concise, compelling, and impactful message for presentations to key business partners

+ Be able to identify key messages in data, either self-developed analytics or by team members, to provide actionable answers to the business

+ Data Reporting & Insights:

+ Build and maintain dashboards, reports, and presentations to communicate key insights and trends to internal stakeholders.

+ Summarize complex data into actionable recommendations and present findings clearly to cross-functional partners and senior leadership.

+ Solve complex queries from leadership and business partners via self-driven data exploration and hypothesis testing

+ Monitor emerging trends in account vintages, portfolio performance, and payment behaviors, sharing insights with relevant teams.

+ Cross-Functional Collaboration:

+ Partner with key internal stakeholders, including Marketing, Finance, Product, and IT, to support payment initiatives and data development.

+ Work closely with external partners, such as Visa, Mastercard, to ensure alignment on strategies, reporting, and performance expectations.

+ Team Leadership:

+ Act as a subject matter expert (SME) within the team, ensuring best practices in data analysis, reporting, and model development are followed.

+ Ad Hoc Projects:

+ Respond to ad hoc business requests with timely and accurate analysis, driving actionable insights to solve complex problems.

Qualifications:

+ Education & Experience:

+ Bachelor's degree in finance, Economics, Statistics, Data Science, Business Administration, or a related field. Advanced degree preferred.

+ 4+ years of experience in analytics and reporting, with a desired focus on payment or marketing analytics within the retail industry.

+ 2+ years of experience in applying statistical techniques, including experimental design and hypothesis testing.

+ Communication & Interpersonal Skills:

+ Strong ability to synthesis data and outputs into an easy-to-understand story is a must for this role.

+ Excellent verbal and written communication skills, capable of conveying complex information to diverse audiences.

+ Able to develop and deliver presentations to key business partners with minimal oversite.

+ Technical Skills:

+ Advanced proficiency in SQL, BigQuery, SAS, or Python for data extraction, manipulation, and analysis.

+ Experience with data visualization tools like Tableau, Power BI, Looker, or similar platforms.

+ Strong skills in creating macros, automating repetitive tasks, and optimizing code for efficiency.

+ Knowledge of the payments industry, including payment processing, fraud, and fee management is a plus

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$102,500.00 - $170,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!