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PERMIT SPECIALIST - OPEN

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PERMIT SPECIALIST - OPEN

Salary

$70,370.39 - $94,571.92 Annually

Location

Ohio 45202, OH

Job Type

Full-time Classified

Job Number

26-02515 (O)

Department

Buildings and Inspections

Opening Date

01/12/2026

Closing Date

1/26/2026 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

General Statement of Duties

This employee assists with supervision of the Permit Center customer service principles, processes and operational management, e.g., organizational structure and staffing, workforce management, including forecasting and scheduling, real-time monitoring, metrics and performance measurement, quality monitoring, etc. Assists with management and monitors the daily operations of the Permit Center. As assigned, I may handle escalated customer issues; conduct selection, training, coaching, mentoring and evaluation of staff to ensure individual performance goals are achieved. Performs related duties in the Customer Service Section of the Permit Center as assigned.

Performs related management, analytical and technical duties in the Customer Service Section of the Permit Center as needed.

Minimum Qualifications (KSAs)

(Illustrative only. Any one position may not require all the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:

Principles of supervision, training, conflict resolution techniques; negotiation techniques.

Assign, direct, train and evaluate the work of subordinate staff; supervise subordinate staff to accomplish work objectives

Technical office support duties related to the processing and issuance of various permit types.

Processes building permits by logging permits in the database, routing them to proper departments for review, and issuing permits to customers.

Receives and reviews applications, plans, and other construction documents; determines sufficiency of submittals; advises applicants on requirements for complete submittals; participates in post submittal project review.

Assists with various administrative tasks by scheduling and resulting inspections, scheduling meetings, filing permits and applications, performing data entry and assisting customers at the counter and over the telephones.

Prepares, maintains, and distributes permit statistic reports and status reports on active commercial, industrial and residential projects. Research records and provides customers with specialized site-specific property information such as approved building permits, finalized building plans, certificate of occupancies, contractor’s affidavits, special inspections certificates, zoning, site and plot plans.

Skill to:

Operate appropriate computer equipment; use properly all related hardware and software.

Operate assigned vehicle in the course of duty.

Ability to:

Implement and maintain positive employee relations and confidentiality of City information.

Promote and maintain integrity.

Analyze and manage effective EEO/AA programs. Assign, direct, train and evaluate the work of subordinate staff; supervise subordinate staff to accomplish work objectives.

Process complex information while maintaining attention to detail; perform complex analyses of problems and formulate solutions to such problems.

Communicate clearly and concisely, both orally and in writing.

Make decisions based on data analysis and observation.

Interpret, explain and apply pertinent City, state and federal laws, regulations, ordinances, policies and procedures.

Conduct investigations as appropriate.

Work effectively and efficiently, establishing work priorities under tight deadlines, high volumes and multiple interruptions. Deal with frequent changes, delays, or unexpected events.

Examples of Work Performed

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all the tasks which may be performed.)

Assign, direct, train and evaluate the work of subordinate staff; supervise subordinate staff to accomplish work objectives.

Technical office support duties related to the processing and issuance of various permit types.

Processes building permits by logging permits in the database, routing them to proper departments for review, and issuing permits to customers.

Receives and reviews applications, plans, and other construction documents; determines sufficiency of submittals; advises applicants on requirements for complete submittals; participates in post submittal project review.

Assists with various administrative tasks by scheduling and resulting inspections, scheduling meetings, filing permits and applications, performing data entry and assisting customers at the counter and over the telephones.

Prepares, maintains, and distributes permit statistic reports and status reports on active commercial, industrial and residential projects.

Research records and provides customers with specialized site-specific property information such as approved building permits, finalized building plans, certificate of occupancies, contractor’s affidavits, special inspections certificates, zoning, site and plot plans.

Works with the Permit Center Manager to coordinate the organization, staffing and operational activities within assigned Permit Center customer services and activities, monitor workflow and time schedules; review and evaluate work products, methods and procedures; meet with staff to identify and resolve problems.

Participates in the development and implementation of goals, objectives, policies and priorities; recommends and implements resulting policies and procedures.

Identifies opportunities for improving customer service and permit center methods and procedures; identifies resource needs; reviews with appropriate management staff; implements improvements.

Reconcile customer complaints and difficulties.

Prepare reports for related management as assigned.

Answer requests for information from City officials, new media, committees, local organizations and the public.

Evaluate employee performance; give written evaluations; oversee other personnel matters, including training, employee grievances, time sheets, leave requests, disciplinary measures, etc.

Assist those contacted in the course of duty in an effective, efficient and professional manner.

Interprets Human Resources Policies and Procedures, labor agreements, and Civil Service Rules to employees.

May be assigned to supervise a technical work program or section, or another functional unit in the agency.

Performs other tasks related to the management of assigned programs, policies, and procedures as needed.

Required Education and Experience

Resume, College Transcript and Certification must be attached

Open:

Have one year of experience as a Permit Technician possessing an ICC Permit technician certificate and Residential Building Inspector Certification or an ICC Permit Technician certificate and Blueprint Reading certificate; and have successfully completed 24 semester hours in Business Administration, Public Administration or related field.

OR

Each applicant must satisfy the following qualification: Have five years of management experience, a Bachelor’s Degree Business Administration, Public Administration or related field and successfully completed the ICC Permit Technician Exam, and successfully completed the Residential Building Inspector exam administered by International Code Council or an accredited Blueprint Reading course determined by the department.

Relevant experience may be substituted for education and education may be substituted for relevant work experience on a year for year basis.

OTHER REQUIREMENTS

Possession of or ability to obtain valid Driver's License may be required.

Must be self-directed with strong analytical and problem-solving skills.

Must be high energy, persistent, and have a take charge attitude.

MILITARY EDUCATION & EXPERIENCE EVALUATION

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case-by-case basis based on the American Council on Education (ACE) Military Guide recommendations

Working and Physical Conditions

Environmental Conditions:

Indoor environments; exposure to office computer screens; automobile travel within the City may be required.

Physical Conditions:

Duties require maintaining physical condition necessary for sitting, standing and walking for prolonged periods of time; light lifting and carrying; general manual dexterity required; must be able to operate assigned vehicle.

Probationary Period:

Twelve months

Supervision Exercised:

Supervises the work of the Permit Technician 1, 2, and 3

HR Contact:Ashley Thomas [email protected]

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.

Holidays

The City of Cincinnati has 11 paid holidays annually that include:

New Year's Day

Martin Luther King Day

President's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans' Day

Thanksgiving Day

Day after Thanksgiving

Christmas

Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible dependents include:

Legal Spouse or Equal Partner

Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")

Step-child

Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-timeemployees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.

01

Do you have one year experience as a Permit Technician?

+ Yes

+ No

02

Please briefly explain your experience as a Permit Technician.

03

Do you possess an ICC Permit Technician certificate and Residential Building Inspector Certification? (Must be attached)

+ Yes

+ No

+ N/A

04

Do you possess an ICC Permit Technician certificate and Blueprint Reading Certification? (Must be attached)

+ Yes

+ No

+ N/A

05

Have you successfully completed 24 semester hours in Business Administration? (Transcript must be attached)

+ Yes

+ No

06

Have you successfully completed 24 semester hours in Public Administration? (Transcript must be attached)

+ Yes

+ No

07

If you have successfully completed 24 semester hours in a related field, please explain? (Transcript must be attached)

08

Have you successfully completed the ICC Permit Technician Exam, and successfully completed the Residential Building Inspector exam administered by International Code Council? (Both certifications must be attached)

+ Yes

+ No

09

Have you successfully completed a Blueprint Reading course? (Certification must be attached)

+ Yes

+ No

Required Question

Employer

City of Cincinnati

Address

805 Central Avenue Suite 200

Cincinnati, Ohio, 45202

Phone

513-352-2400

Website

http://agency.governmentjobs.com/cincinnati/default.cfm