• Field Tech II

    CompuCom (Harrisburg, PA)


    **Job Title:** IT Field Service Technician

    **Location:** Harrisburg, PA

    **Pay Rate:** $22–$24/hour

    **Type:** Contract-to-Hire / Full-Time

    Overview:

    We are seeking an experienced IT Field Service Technician to provide onsite technical support for our national home-improvement retail client. This role requires a self-motivated individual with strong troubleshooting skills, excellent customer service experience, and the ability to manage daily tasks independently while traveling between client locations.

    Responsibilities

    + Provide onsite IT support including troubleshooting, repair, and maintenance of PCs, printers, POS systems, thin clients, network devices, and related hardware.

    + Travel within a designated daily route (25–100+ miles depending on schedule and area).

    + Perform triage, diagnostics, and break/fix support for client-facing IT equipment.

    + Install, configure, and support Windows OS, macOS, Linux, and various enterprise applications.

    + Understand AC/DC and backup power concepts for device support.

    + Complete cabling tasks including copper and fiber terminations as needed.

    + Document work performed, update ticketing systems, and close cases promptly.

    + Communicate effectively with store leadership, internal teams, and support staff.

    + Occasionally work at heights of 20–25 feet (lift training provided).

    + Maintain strong organization and time management to complete assignments on schedule.

    + Provide outstanding customer service that strengthens client relationships.

    Qualifications

    + Minimum 1 year of IT support or field service experience.

    + Valid driver's license and reliable transportation (daily travel required).

    + Strong understanding of troubleshooting methodologies for hardware, software, and network issues.

    + Experience with POS, printers, thin clients, servers, and network switches is a plus.

    + Familiarity with Windows OS; experience with macOS or Linux preferred.

    + CompTIA A+ certification preferred (not required).

    + Ability to lift 25 lbs and perform physical tasks as needed.

    + Strong communication, documentation, and customer-service skills.

    Preferred Skills

    + Experience with copper and/or fiber cabling.

    + Knowledge of basic networking (TCP/IP, DNS, DHCP).

    + Emotional intelligence for explaining technical concepts at the user's level of understanding.

    + Exposure to ticketing systems and remote support tools.

     

    CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.