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UPMC Health Plan has an exciting opportunity for a Supervisor, Medicare Sales Support position located in the Medicare & SNP Sales department. This is a full time position working Monday through Friday daylight hours and will be a hybrid shift consisting of working from home and in office 2 days per week.

The Supervisor, Medicare Sales Support staff will manage daily supervision and development of Inside Sales Representatives. Facilitate the team attainment of quality, production, and turnaround time. Ensure excellent client satisfaction for both internal and external customers.

Responsibilities:

+ Performs other duties as assigned.

+ Performs in accordance with system-wide competencies/behaviors.

+ Supervise and develop team members.Support brokers on a national basis through the training and deployment of broker support staff for UPMC Health Plan national clients and resolution of difficult broker interactions.Support the departments sales process.

+ Prepare employee performance evaluations and participate in merit increase process.Present UPMC Health Plan and UPMC Health Plan national client products to prospective clients telephonically and in face-to-face encounters as needed. Proficiency in UPMC Health Plans and UPMC Health Plan national client products, sales tools, guidelines, and processes.

+ Participate in recruitment and training of team members.Perform duties and responsibilities in a positive manner that upholds the management philosophy, policies and procedures of the Medicare inside sales unit.

+ Establish effective workflow to facilitate communication and teamwork between departments.Maintain employee and applicant confidentiality.

+ Continually examine team performance (to include Quality Audit reports), provide feedback, make recommendations, and implement action plans to meet sales/production/quality standards.Develop and maintain training materials and conduct training and mentoring sessions for new and existing staff as needed on all UPMC and UPMC Health Plan national client products and processes.

+ Conduct team meetings and provide information to team members in timely manner.Constantly pursue and achieve improvements within the department.

+ Attend all compliance/leadership training as required.

+ Assist team in increasing overall market share by region and county for UPMC and UPMC Health Plan national clients.Assume responsibilities of manager in his/her absence. Perform essential functions of the office as needed.

+ Assist in the development/refinement of policies and procedures.Assist in the resolution of difficult client interactions for UPMC and UPMC Health Plan national clients.

+ Allocate resources to ensure attainment of all sales and service goals for UPMC and UPMC Health Plan national clients.Analyze available reports to assist in attainment of sales and service goals; identify root cause of potential or existing problems.

+ High school diploma.

+ Bachelors degree or equivalent industry experience preferred..

+ 3-5 years experience in Insurance, Managed Care, or Benefit's Administration environment; preferred.

+ Minimum of 3 years of progressive experience in high volume call center or related sales/customer service setting required.

+ Supervisory, leadership or management experience preferred.

+ Excellent organizational, interpersonal and communication skills.

+ Strong analytical ability.

+ Proficiency in MSOffice, Customer Relationship Management Application, and other sales platforms.

+ Ability to work with and take direction from Management.

+ Desire to continue upward progression within organization.Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran