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Plumbing Supervisor (Maintenance Supervisor II)

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Plumbing Supervisor (Maintenance Supervisor II)

Salary

$56,337.11 - $64,787.68 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13750

Department

General Services

Division

Facility Maintenance

Opening Date

01/12/2026

Closing Date

1/22/2026 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The Department of General Services – Facilities Maintenance Division is responsible for maintaining, repairing, and supporting the operational integrity of City of Norfolk facilities citywide. This includes administrative buildings, public safety facilities, recreation centers, libraries, the Central Energy Plant, City Hall, schools, pools, the Virginia Zoo, Nauticus, and the City’s major cultural and entertainment venues under SevenVenues. Facilities Maintenance delivers essential trade services—including plumbing, HVAC, electrical, carpentry, and general maintenance—while managing preventive maintenance programs, emergency response, regulatory compliance, and coordination with contractors and vendors.

Within Facilities Maintenance, the Plumbing Shop, based out of Dana Street, provides centralized plumbing supervision and services across the City’s entire facility portfolio. The Plumbing Supervisor oversees plumbing staff supporting diverse building types and systems, ranging from high-occupancy public assembly venues and secure facilities to plant operations and administrative buildings. This role is critical to ensuring safe, code-compliant plumbing systems, efficient service delivery, proper documentation in Asset Essentials, and responsible stewardship of materials, inventory, and public resources.

The Maintenance Supervisor II – Plumbing Supervisor is responsible for planning, directing, and supervising all operations of the Facilities Maintenance Plumbing Shop. Reporting to Facilities Maintenance leadership, this position provides technical and administrative supervision to plumbers and plumbing apprentices while overseeing in-house work and contracted plumbing services citywide. The Plumbing Supervisor serves as the department’s subject matter expert for plumbing systems, code compliance, permitting requirements, and safety standards.

This role ensures plumbing work is completed safely, correctly, and efficiently the first time by assigning work orders, inspecting completed repairs, enforcing quality standards, and following up when deficiencies are identified. The Plumbing Supervisor is accountable for ensuring all work is accurately documented in Asset Essentials, including labor, materials, corrective actions, and follow-up needs. In addition, this position manages plumbing inventory stored across multiple locations, reviews existing stock prior to approving purchases, and coordinates procurement in accordance with City purchasing policies.

The Plumbing Supervisor also supports emergency response, preventive maintenance planning, contractor coordination, and staff development. Responsibilities include performance management, training, corrective action when necessary, and supporting apprenticeship progression. This position plays a key leadership role in maintaining continuity of plumbing services for critical facilities such as the Central Energy Plant, City Hall, SevenVenues, and public safety buildings.

Essential Functions

Plumbing Shop Operations & Oversight

+ Plans, assigns, and supervises all daily operations of the Facilities Maintenance Plumbing Shop in support of City of Norfolk facilities, including City Hall, the Central Energy Plant, SevenVenues, public safety facilities, administrative buildings, and other municipal properties.

+ Utilizes Asset Essentials to assign work orders, establish priorities, monitor progress, and ensure all plumbing work is completed accurately, efficiently, and closed with complete documentation.

+ Implements and oversees preventive maintenance (PM) programs, ensuring routine inspections, scheduled servicing, and corrective actions are completed to reduce emergency failures and service disruptions.

+ Reviews completed plumbing repairs to ensure work meets quality, safety, and code standards; identifies deficiencies and ensures corrective action is taken when repairs must be redone.

+ Responds to plumbing emergencies, assesses conditions, deploys resources, and ensures timely restoration of service while maintaining safety and regulatory compliance.

+ Makes informed decisions to repair or replace plumbing components based on system condition, lifecycle considerations, operational impact, and cost effectiveness.

Inventory, Procurement & Asset Management

+ Oversees plumbing tools, equipment, and materials inventory stored across multiple Facilities Maintenance locations; ensures inventory is tracked, organized, and reviewed prior to approving purchases.

+ Evaluates existing stock and available materials before authorizing procurement to prevent unnecessary or duplicate purchases.

+ Coordinates procurement activities in accordance with City Finance and Purchasing policies and assists with drafting and administering plumbing-related contracts.

+ Tracks shop expenditures and material usage to ensure operations remain within approved budgets and financial controls.

+ Ensures plumbing vehicles and assigned equipment are maintained in proper working condition and receive required preventive maintenance.

Supervision, Performance Management & Training

+ Provides direct supervision to plumbers and plumbing apprentices, including assigning work, monitoring productivity, approving time and leave, and ensuring adequate staffing coverage.

+ Conducts performance evaluations, provides coaching and corrective feedback, and recommends disciplinary action when necessary to address workmanship, productivity, or compliance issues.

+ Ensures employees receive required safety, technical, and compliance training; supports onboarding and apprenticeship progression using established checklists and training plans.

+ Promotes a culture of accountability, safety, and quality workmanship by clearly communicating expectations and following up on performance outcomes.

Contractor Coordination & Quality Assurance

+ Acts as liaison between Facilities Maintenance, customers, and plumbing contractors.

+ Coordinates contractor schedules, ensures work aligns with contract scope and specifications, and inspects completed work for quality and compliance.

+ Reviews and approves contractor invoices only after verifying work completion and adherence to standards.

Staffing & Emergency Preparedness

+ Manages plumbing shop vacancies by completing required hiring documentation, participating as a lead panel member during interviews, and making hiring recommendations.

+ Leads plumbing staff in preparing for and responding to weather-related and facility emergencies, including reviewing staffing plans, checking supplies, assessing damage, and coordinating repairs in accordance with emergency protocols.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Required:

+ Three (3) years of experience as a Maintenance Technician or Supervisor.

+ One (1) year of experience supervising or leading plumbing personnel, including assigning work, reviewing work quality, approving time, and managing productivity

Preferred:

+ Seven (7) or more years of progressively responsible experience as a licensed plumber, including work in commercial, institutional, or municipal facilities.

Additional Information & Requirements

+ Valid Driver's License required.

+ State-issued Master Plumber License preferred.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree or higher

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

04

How many years of experience do you have as a Maintenance Technician or Supervisor in Plumbing?

+ Less than 3 years

+ 3-5 years

+ 5-7 years

+ 7 years or more

05

Please describe your experience as a Maintenance Technician or Supervisor in Plumbing.

06

When a completed plumbing repair must be redone due to quality issues, what is your first action?

+ Reassign the repair to a different employee without discussion.

+ Document the issue, review expectations with the employee, and inspect the corrected work.

+ Complete the repair yourself to ensure it is done correctly.

+ Close the work order and address the issue later.

07

How do you ensure plumbing work orders are properly documented in Asset Essentials?

+ Periodically review closed work orders for completeness and accuracy.

+ Trust employees to document their work without review.

+ Only review documentation when issues are reported.

+ Focus on closing work orders quickly rather than reviewing details.

08

A plumber requests materials for a repair. What is your approach before approving a purchase?

+ Approve immediately to avoid delays.

+ Check existing inventory across shop locations before ordering.

+ Ask the plumber to purchase materials directly.

+ Wait until the next budget cycle.

09

How do you prioritize plumbing work across multiple facilities?

+ First-come, first-served.

+ Based on which facility calls most frequently.

+ Based on safety risk, operational impact, and code compliance.

+ Based on employee availability.

10

How do you handle repeated workmanship issues from the same employee?

+ Ignore minor issues if the work eventually gets done.

+ Reassign difficult work to other staff who will train the employee.

+ Document issues, provide coaching, and escalate corrective action if needed.

+ Complete the work yourself to maintain productivity.

11

What role should a Plumbing Supervisor play during emergency plumbing incidents?

+ Assign work remotely and wait for updates.

+ Respond, assess the situation, coordinate resources, and ensure safety protocols are followed.

+ Contact a contractor immediately.

+ Leave response decisions entirely to field staff.

12

How do you manage plumbing inventory spread across multiple facilities?

+ Order new materials when shortages are reported.

+ Maintain a centralized inventory list and conduct periodic reviews.

+ Allow each employee to track their own materials.

+ Limit inventory to one location only.

13

When overseeing contractor plumbing work, what is your primary responsibility?

+ Stay hands-off to allow contractors to work efficiently.

+ Ensure work meets scope, safety standards, and quality expectations.

+ Focus on invoice approval once scope is finalized and work is completed.

+ Rely on facility staff to monitor contractor performance.

14

How do you ensure preventive maintenance tasks are completed consistently?

+ Address PM work only when time allows.

+ Assign PM work through Asset Essentials and monitor completion.

+ Rely on verbal reminders.

+ Focus primarily on reactive repairs.

15

What best describes your supervisory approach?

+ Focused on output.

+ Focused on rules and discipline.

+ Focused on accountability.

+ Focused on avoiding conflict.

16

Do you have a valid driver's license?

+ Yes

+ No

17

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

18

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

19

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

20

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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