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Hybrid

**Job Title:** Senior Technical Support Engineer

**Location:** United States

**Job Type:** Full-Time

**Travel Requirement:** ~20%

About the Role

As a Senior Technical Support Engineer, you will be a key player in supporting our global customer base across a wide range of Qualitrol products, including transformer, GIS, grid, and circuit breaker monitoring systems. You will act as a technical expert, collaborating closely with Engineering and Field Service teams to resolve issues and ensure customer satisfaction.

Key Responsibilities

+ Diagnose and troubleshoot technical issues for monitoring devices:

+ **Transformer Monitoring** : Online DGA (TM1, TM3, TM8), QTMS, QTMS-BM, QPDM

+ **Grid Monitoring** : IDM+, FL, Informa

+ **GIS Monitoring** : QPDM Gen3

+ **Circuit Breaker Monitoring** : QBCM

+ Provide remote support for installation, commissioning, maintenance, and repairs

+ Troubleshoot communication protocols and support SCADA system integration (Modbus, DNP3, IEC61850)

+ Guide customers through technical solutions via phone, email, remote connection, or chat

+ Track and resolve issues within agreed timeframes

+ Provide post-sales support for CBM projects

+ Escalate unresolved issues to Engineering or Quality teams

+ Log all support activities in Salesforce

+ Prepare accurate reports and documentation

+ Maintain strong client relationships and contribute to training initiatives

Required Qualifications

+ 5+ years of experience in technical support, field service, or R&D

+ Proven troubleshooting and problem-solving skills

+ Strong verbal and written communication abilities

+ Ability to interpret engineering documents and wiring diagrams

+ Valid driver’s license

Preferred Qualifications

+ Bachelor’s degree in Electrical or Electronic Engineering or related field

+ Experience with substation layouts and technical training

+ Familiarity with SCADA communication and IEC61850 protocols

\#LI-PW1

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Pay Range

The salary range for this position (in local currency) is 71,100.00 - 132,100.00